Sr. Technical Analyst

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.

Your role at Baxter

The Sr. Technical Analyst will be responsible for onsite management of the Baxter Technologies outlined below. This position will work closely with the assigned hospital and Baxter teams in order to provide best in class service to our users.

Baxter offers cutting edge technologies to the world’s top healthcare providers. Our products support continuous efforts to improve patient care and increase caregiver productivity using the latest connected care solutions.

This is a fully onsite role within a hospital setting in Palo Alto.

What you will be doing

• Develops a solid understanding of the entire Baxter Care Communications solution including technical architecture and product offerings.
• Develops strong, long-lasting end-user relationships, which are referenceable, including increasing adoption, ensuring retention, driving overall satisfaction and renewal of software and service for the hospital.
• Serves as the primary onsite subject matter expert.
• Assists other Baxter departments and resources with all aspects of the connected care deployment, including communication, coordination, and provisioning.
• Provides customer support and technical issue resolution via onsite support, email, IM, phone, and other electronic mediums.
• Works with cross-functional teams, which include hospital points of contact and Baxter teams such as; Technical Support, Project Management, Logistics, System Engineering, Product Development, Area Sales Managers, and Customer Success Managers.
• Communicates with various departments to raise awareness of customer needs, requirements, concerns, and issues and follow through to resolution.
• Assists in identifying and developing best practices for the Care Communications solution, management, training, and support.
• Understands and communicates the Care Communications support process with the ability to assist in resolving issues.
• Tracks and trends issues to institute process improvements where possible to reduce issue escalations.
• Develops, updates, and delivers training for new employee orientation and provide continuous education to hospital staff when needed.
• Provides support and planning during upgrades and completes proper testing/validation of new feature sets.
• Creates and delivers presentations as needed.
• Navigates and organizes complex data analytics.

What you will bring

• Bachelor’s degree required
• Excellent interpersonal and communication skills and comfortability working with frontline nursing, physicians and point of care support services staff.
• Experience supporting and troubleshooting computer hardware and software in healthcare, preferably with nursing point-of-care solutions.
• Knowledge of systems integration workflow capabilities, requirements and protocols.
• General knowledge of wireless communication systems and protocols.
• Self-driven and proactive in determining areas of need to increase satisfaction.
• Ability to work both independently and in a collaborative team environment.
• Practical knowledge of healthcare industry preferred.
• A high degree of Passion, Respect and Imagination!
• Ability to lift 25-30 lbs.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $80,000 to $110,000 plus an annual incentive bonus. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

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Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)