Application Support AnalystESG Consulting • Nashville, Tennessee, United States
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Application Support Analyst
ESG Consulting • Nashville, Tennessee, United States
[job_card.variable_days_ago]
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- [job_card.full_time]
[job_card.job_description]2–5 years of experience in application or technical support , preferably within enterprise environments. Hands-on experience with Zendesk , ServiceNow , or similar ticketing systems. Strong understanding of workflow configuration, access management , and basic automation principles. Excellent documentation and communication skills. Ability to troubleshoot issues efficiently and collaborate effectively in a team-oriented setting. Experience supporting LARS or comparable licensing / regulatory applications. Familiarity with SharePoint documentation and record-keeping processes. Background in working with government, education, or compliance-based systems.
Application Support Specialist (Onsite – Nashville, TN | Contract until March 2028)
Location : Nashville, Tennessee (Onsite)
Contract Duration : Through March 2028
We are seeking a detail-oriented Application Support Specialist to provide hands-on system and user support for critical business applications, including LARS and Zendesk .
The ideal candidate will be experienced in troubleshooting system issues, managing configuration changes, and ensuring smooth day-to-day operations across multiple support platforms.
Key Responsibilities
- Application-Level Support : Maintain and configure LARS and Zendesk applications to ensure optimal performance and user accessibility.
- Ticket Resolution : Respond to and resolve system-related tickets such as password resets, workflow changes, and access issues.
- Configuration Management : Manage user permissions, workflows, and automations within supported applications.
- Documentation : Record configuration updates, resolutions, and system changes in ServiceNow and SharePoint for full traceability.
- Cross-Functional Collaboration : Partner with coordinators, trainers, QA testers, and requestors to resolve issues and support new process implementations.
Required Skills & Experience
Preferred Qualifications
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