Customer Service Associate

StickerYou Customer Care Representative

StickerYou is a global e-commerce leader in custom-printed, die-cut products that empowers businesses and consumers to create professional-grade materials for marketing, packaging, dcor and personal expression. Founded in 2008, StickerYou is an influential e-commerce trendsetter, using proprietary die-cut technology to create customized stickers, decals, iron-ons, badges, patches, labels, magnets and more in orders of one - to hundreds of thousands. Fueled by a creative and passionate team, StickerYou is dedicated to growing the most engaged and talented people in Toronto, Canada.

The Role

Working remotely from your home office as part of StickerYou Inc.'s Customer Care team, our Customer Care Representatives are responsible for increasing and driving customer satisfaction, loyalty and retention by answering customers' inquiries quickly while managing a high volume of transactions. This role requires someone with a strong ability to communicate clearly with customers and internal teams and who can remain deadline focused in a fast-paced environment. The ideal candidate will be resourceful, a great team player, and proactive in providing assistance to our customers.

What You'll Be Doing

• Taking action for on-hold items in PrintShop as appropriate and informing customers.
• Emailing customers as needed, adding notes as needed + updating statuses on orders
• Using Adobe Acrobat to add text on images to show size examples for customers
• Investigating missing, incorrect and / or incomplete orders using the available information
• Communicating with Customers via Email and our Live Chat platform
• Establishing customer loyalty and retention by responding quickly and respectfully
• Collaborating with the production department with regard to customers orders, trending issues, and quality concerns
• Brainstorming strategies to improve outward communication, gain actionable insight on customer issues and increase employee morale
• Communicating openly with management about concerns regarding processes, user experience, software and / or employee issues
• Providing solutions that maintain customer satisfaction and follow established policies
• Tagging customer inquiries to accurately monitor trends and develop customer-centric strategies
• Completing special projects when assigned or given by the Customer Care Team Lead
• Additional responsibilities as needed

Who You Are

Requirements

The Perks Of Becoming A Stickizen

Diversity and Inclusion

StickerYou is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success. If you require accommodation for the recruitment or interview process, please let us know and we will work with you to meet your needs. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.