Velocity Program Manager

JOB SUMMARY

The Velocity Program Manager serves as the day-to-day owner of B-Stock's Velocity programs, overseeing new transaction types from launch through ongoing management and optimization. This role ensures a smooth end-to-end experience for participating sellers, buyers, and partners by guiding workflows, resolving operational challenges, and recommending data-informed improvements. The Program Manager works closely with Sales, Buyer Growth, Product, and Operations teams to maintain aligned processes and support strategic customer conversations. This position will report directly to the Velocity Manager.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Deliver a seamless, end-to-end experience for sellers, buyers, and external partners participating in new transaction methods, using established SOPs while recommending updates when process improvements are identified.
• Own pricing, program strategy, reporting, and analysis for Velocity programs. Define and track KPIs that measure performance and identify opportunities for optimization.
• Provide excellent and consistent day-to-day operational support to sellers, buyers, and 3PLs, using sound judgment to triage and resolve complex issues related to payments, shipping, logistics, or other services.
• Oversee the launch and ongoing expansion of Velocity programs, ensuring workflows, documentation, communication paths, and operational readiness are fully aligned.
• Anticipate and solve operational and strategic challenges that arise during launch or growth phases, evaluating options and making informed decisions that support both transactional and overall program success.
• Partner closely with B-Stock's Buyer Growth team to identify and qualify buyers for major programs, shaping onboarding strategies that improve participation and performance.
• Collaborate with Sales to support strategic customer conversations by joining calls, sharing operational insights, and helping guide customers through program decisions.
• Monitor buyer activity and recommend adjustments that improve program fit, adoption, or transaction outcomes.
• Conduct data-driven research and historical analysis to inform pricing decisions, program positioning, and strategic planning.
• Maintain Salesforce records and prepare monthly / quarterly program performance reporting for leadership and cross-functional partners.
• Develop a comprehensive understanding of B-Stock's business model, marketplace mechanics, and value propositions.
• Stay current on market trends, competitor activity, and conditions within the re-commerce ecosystem to inform program strategy and stakeholder guidance.
• Coordinate with cross-functional teams to keep workflows aligned and address operational gaps before they impact program performance.
• Use independent judgment to resolve workflow issues and make decisions in ambiguous situations, balancing program guidelines with customer and business needs.

MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES

PREFERRED QUALIFICATIONS

The pay rate for this role will range between $58,000 to $65,000, per annum. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity.

EMPLOYEE BENEFITS

THE COMPANY

B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today's top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses.

While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we're proud to play a large part in powering resale, reuse, and the circular economy through our platform : annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory.

We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time.

Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.

For more information, visit bstock.com / careers /

OUR VALUES Make Each Dollar Count

Whether it's the recovery amount or a buyer's budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.

Take Our Work Seriously, Not Ourselves

Everything at B-Stock continues to grow - everything but our egos, that is. We're not afraid to let loose and laugh (often at ourselves).

Do The Hard Things Today That Will Pay Off Tomorrow

We're willing to sacrifice and endure, fail and adapt to reach our long-term goals.

Use Trust As The Best Measure Of Success

The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won't succeed.

Find Strength In Numbers

Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.

No applicant will face discrimination / harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination / harassment based on "protected categories," B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.

Work Authorization required.