Support Operations Analyst

About Anthropic

Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.

About the role :

As a Support Operations Analyst you will build the analytical and workforce planning foundation that enables Anthropics support organization to scale intelligently. This role sits at the intersection of data analysis capacity planning and operational strategyproviding the insights leadership needs to make confident decisions about staffing investment and service levels.

Youll own forecasting and capacity planning across our support organization including FTE teams AI-powered support channels and vendor / contractor partnerships. This means building models that predict volume based on product launches model releases and customer growth; analyzing the relationship between support metrics and business outcomes; and ensuring we have the right resources in the right places to meet our service commitments.

This is a high-ambiguity role where youll often be building from scratch. Were looking for someone who can create structure where none exists ask the right questions to scope problems and translate messy data into narratives that drive action.

Responsibilities :

Workforce Planning & Forecasting

• Build and maintain staffing models that translate SLA targets into headcount requirements across FTE and vendor teams
• Forecast support volume by analyzing historical trends product release calendars model launches and customer base growth projections
• Factor AI support effectiveness (automation rates deflection Fin AI Agent performance) into capacity models to ensure accurate human staffing projections
• Partner with vendor managers to align contractor capacity with demand forecasts and service level requirements
• Model scenarios to inform strategic decisions about staffing investments vendor mix and coverage models
• Develop frameworks for prioritizing automation initiatives based on volume impact and deflection potential

Analytics & Reporting

Operational Partnership

You might be a good fit if you :

The annual compensation range for this role is listed below.

For sales roles the range provided is the roles On Target Earnings (OTE) range meaning that the range includes both the sales commissions / sales bonuses target and annual base salary for the role.

Annual Salary :

$131040 - $165000 USD

Logistics

Education requirements : We require at least a Bachelors degree in a related field or equivalent experience.

Location-based hybrid policy : Currently we expect all staff to be in one of our offices at least 25% of the time. However some roles may require more time in our offices.

Visa sponsorship : We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams remember that Anthropic recruiters only contact you addresses. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money fees or banking information before your first day. If youre ever unsure about a communication dont click any linksvisit for confirmed position openings.

How were different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including : GPT-3 Circuit-Based Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues. Guidance on Candidates AI Usage : Learn about our policyfor using AI in our application process

Required Experience :

IC

Key Skills

Fashion Retail,Academics,CFA,Audio Visual,Concrete Pump,Event Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 131040 - 165000