Government Programs Intake Supervisor

A company is looking for a Supervisor, Government Programs Intake.

Key Responsibilities

Lead and develop the Intake team to meet operational metrics and quality standards

Provide daily operational direction, including training, coaching, and performance evaluations

Manage workload balancing and address case escalations and provider issues

Required Qualifications

5+ years of supervisory or management experience in a contact center environment

5+ years of experience working with CMS and other government programs

Proven ability to train and develop individuals and teams

Highly organized with the ability to drive process improvement initiatives

Flexible and comfortable working in a remote, fast-growing environment