Support Coordinator

Support Coordinator

Reporting to: Head of Operations

Contract: 9 Months Fixed Term

Location: Home Based, Sydney - Australia

We're looking for a highly motivated Support Coordinator to complement our fantastic team. As our Support Coordinator, you will provide operational support to our global customers to ensure Audoo's high levels of quality and service are maintained.

16 hours per week (4 hours Monday-Thursday)

Benefits of working at Audoo:

• Flexible working hours
• Remote role, no office working requirement

Primary Responsibilities

• Providing customer support via telephone/email/in person
• Coordinating daily support workflow tasks across global network
• Managing installations
• Resolving stakeholder questions and issues
• Working closely with third parties to manage the escalation of issues
• Suggesting solutions for common problems and creating documentation
• Logistics and product shipments
• Perform quality controls and monitor KPIs
• Reporting on support activity, results and trends
• Improving overall stakeholder satisfaction

Qualifications & Experience

Essential

• Proven experience in a similar support role or self-starter with a can-do attitude
• Ability to multi-task, prioritise, and manage time effectively
• Excellent communication skills
• Outstanding organisational skills & high attention to detail
• Ability to work in a fast-paced environment
• Strong computer skills

Desirable

• Experience of working in an early-stage company
• Knowledge of business principles
• Leadership ability
• Full Australian driving license and access to vehicle

Qualities and Attitude

You will be passionate about three things Technology, Music and Changing the World! You will be an inquisitive, creative and quality obsessed individual. We are a small, fast paced team so you need to be able to work in a dynamic environment that values clear communication but equally happy to work autonomously.

-PLEASE NO RECRUITERS OR AGENCIES-