Wellness Operations Coordinator

Job Description

Job Description

Wellness Operations Coordinator

(Hybrid role : Sales Support, Admin, Light Treatment Assistance, Events)

Position Summary

The Wellness Operations Coordinator plays a key role in supporting the daily flow. This position blends administrative support, inside sales, patient communication, and light clinical assistance to ensure a smooth and professional experience for every patient. The Coordinator will help manage leads, support treatment operations, maintain organization, and assist with wellness events as needed.

Key Responsibilities

Manage incoming leads through phone, text, email, and social platforms

Complete outbound calls and follow ups to schedule consultations and treatments

Maintain lead trackers, consult trackers, and accurate appointment notes

Confirm appointments, send reminders, and support schedule management

Assist with preparing treatment rooms, device setup, and patient flow

Provide light treatment assistance under technician or manager direction

Capture basic content (photos and short videos) for social media needs

Organize patient files, digital documentation, and intake processes

Support front desk operations including check in, check out, and customer service

Attend and assist with community wellness events as needed

Contribute to an upbeat, professional, and organized clinic environment

Skills and Requirements

Strong communication skills and customer service mindset

Organized, detail oriented, and able to multitask in a fast-paced setting

Comfortable making outbound calls and supporting sales processes

Professional, positive, and reliable

Ability to follow protocols and work well with a team

Experience in wellness, aesthetics, and / or patient care are a plus

Perks and Benefits

Competitive salary

Opportunity for growth within the clinic

Performance based bonuses

Complimentary or discounted wellness treatments