Service Advisor

Job Description

Job Description

Position Specifics : Department : Service

Reports to : Service Manager or Service Location Manager

Supervises : None

Hourly rate depends on your experience and skill set

Purpose : Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Administers the warranty claim process to maximize administrative efficiency and return on warranty claims.

Responsibilities :

• Fields internal and external customer inquiries to the Service Department
• Responds to phones messages in a timely fashion
• Opens work orders as directed by the Service Manager / Shop Foreman and maintains control until they are closed and invoiced expeditiously.
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• Monitors equipment records for expiration of extended and special warranties
• Manages and processes parts and service warranty claims including computation of charges of shop work for each location
• Works with service managers to ensure there are no expired Product Improvement Programs
• Understands warranty regulations and communicates to departmental management about warranty status on a regular basis
• May process warranty and / or product improvement claims including the computation of charges, submission and follow-up

Experience, Education, Skills and Knowledge :

Hours of Operation :

Mon-Fri (8 : 00-5 : 00) (Extended hours on Thursday until 7pm - not during Covid) Sat (8 : 00-1 : 00) April through June Saturday Hours (8 : 00-4 : 00)

Benefits include : Paid Holidays, Vacation Pay, Medical, Dental & Life Ins, Aflac and employee discounts

If you’re a reliable, detail oriented, motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our customers we want to hear from you.

Job Type : Full-time

Job Type : Full-time

Pay : From $18.00 per hour

Expected hours : 40 – 45 per week

Benefits :

Work Location : In person