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Oracle Fusion Cloud Customer Experience (CX) Architect
Oracle Fusion Cloud Customer Experience (CX) ArchitectVeeAR Projects Inc. • Austin, TX, United States
Oracle Fusion Cloud Customer Experience (CX) Architect

Oracle Fusion Cloud Customer Experience (CX) Architect

VeeAR Projects Inc. • Austin, TX, United States
[job_card.1_day_ago]
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  • [job_card.full_time]
[job_card.job_description]

We are seeking a highly skilled and client-facing Functional Architect with deep subject matter expertise in Oracle Fusion Cloud Customer Experience (CX) . The ideal candidate will play a pivotal role in client engagements by leading discovery workshops, analyzing business requirements, and designing comprehensive CX solutions leveraging Oracle Cloud applications. This role demands a blend of functional expertise, strategic vision, and strong communication skills to act as a trusted advisor and thought leader for our clients.

Key Responsibilities :

Client Engagement & Requirements Analysis :

  • Lead workshops and interviews with business stakeholders to gather, document, and analyze requirements across CX domains such as Sales, Service, Marketing, and Customer Data Management.
  • Map business processes and identify opportunities to optimize customer journeys using Oracle CX Cloud capabilities.

Solution Design & Configuration :

  • Translate client requirements into functional solution designs and detailed configuration documents.
  • Architect and configure Oracle CX modules to meet business needs while adhering to best practices and scalability standards.

    • Advisory & Strategy :

  • Serve as a subject matter expert (SME) for Oracle CX Cloud, advising clients on best-in-class customer engagement strategies, CRM processes, and omnichannel experiences.
  • Recommend process improvements and solution enhancements to maximize ROI from Oracle CX investments.

    • Implementation Leadership :

  • Partner with technical and integration teams to support solution delivery, data migration, and system integrations with ERP, CPQ, or third-party applications.
  • Oversee system testing, UAT, training, and deployment to ensure seamless go-live and adoption.

    • Sales & Presales Support :

  • Support business development and presales efforts through solution demonstrations, proposal writing, and defining statements of work (SOWs).

    • Mentorship :

  • Guide and mentor junior consultants and functional team members in Oracle CX solution design and implementation methodologies.

    • Qualifications & Experience

  • 5–7 years of experience with Oracle applications, with at least 3 years in Oracle Fusion Cloud CX implementations.
  • Proven expertise in one or more Oracle CX modules, including :
  • Sales Cloud (SFA, Opportunity Management)
  • Service Cloud (Customer Service, Field Service, Knowledge Management)
  • Marketing Cloud (Campaigns, Lead Management)
  • Customer Data Management (CDM)
  • Subscription Management / CPQ (if applicable)

    • Client Skills :

  • Strong client-facing skills with the ability to lead workshops, present solutions, and manage stakeholder expectations effectively.

    • Communication :

  • Excellent written and verbal communication skills with the ability to explain complex concepts clearly.

    • Problem-Solving :

  • Strong analytical and problem-solving capabilities to design innovative solutions addressing customer experience challenges.

    • Education :

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.

    • Preferred Qualifications

  • Oracle Cloud CX Implementation Certification(s) in Sales, Service, or Marketing.
  • Experience integrating Oracle CX with ERP, EPM, or third-party CRM / Marketing tools.
  • Familiarity with CX analytics, AI / ML-driven customer insights , and journey orchestration tools
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