Development Systems Program Supervisor - Development - Remote

Position Summary :

Development Systems Program Supervisor, Development

Job Summary :

At Heartland Dental, we provide non-clinical administrative support services to more than 3, supported doctors across 39 states and the District of Columbia in over 1, dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported Doctors are united by a common goal : delivering the highest quality dental care and experiences to the communities they serve.

The Development Systems Program Supervisor is a dynamic force for innovation, driving the optimization and seamless integration of key platforms—including Lucernex, Matterport and ServiceChannel—across the Development Team and supporting departments. This role champions creative solutions, process improvements, and system enhancements that empower teams to work smarter, faster, and more collaboratively.

Step into a pivotal role at the forefront of technological transformation within our Development Team. As the driving force behind the administration of Lucernex, Matterport, and ServiceChannel, you’ll ensure these essential platforms are not only intuitive and efficient, but also strategically aligned with our organizational vision. Your expertise will ignite fresh ideas, simplify workflows, and empower our teams to reach new heights of productivity and collaboration. If you’re passionate about creativity and innovation, this is your opportunity to shape how technology fuels our growth and success. By streamlining systems and processes, you’ll make meaningful, tangible differences making work easier, more rewarding, and more impactful for everyone. Join a fast-growing organization where your voice matters, your initiatives are celebrated, and you’ll collaborate with driven professionals who share your commitment to excellence.

To give you an idea of team structure, the Development Systems Program Supervisor will work with our entire Development Department including Real Estate, Leasing, Design, Purchasing, Construction, Facilities and Special Projects and cross-functionally with the Clinical Equipment Team, Accounting, Integrations and IT Teams, reporting to the Director of Development Systems.

Below is an overview of the duties and responsibilities you would take on in this role :

System Administration & Support

• Serve as administrator for Lucernex, Matterport and ServiceChannel, overseeing system upkeep, user support, and process alignment for all platform users.
• Provide expert guidance and hands-on support for administrative tasks, including user management, permissions, data integrity, and troubleshooting across Lucernex, Matterport and ServiceChannel.
• Develop and deliver engaging training programs for Lucernex, Matterport and ServiceChannel users, fostering a culture of continuous learning and innovation.

Process Improvement & Integration

Collaboration & Communication

Vendor & Asset Management

Continuous Improvement

Supervisory Responsibilities

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