Customer Service Representative - State Farm Agent Team MemberDamon Priddy - State Farm Agent • Springfield, IL, US

Customer Service Representative - State Farm Agent Team Member

Damon Priddy - State Farm Agent • Springfield, IL, US

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Benefits :

Health Reimbursement Account (HRA)
Supplemental Health (100% employer paid)
Group Life Insurance Benefits (100% employer paid)
Monday - Friday hours with major holidays off
Growth potential / Opportunity for advancement within the agency
401(k) matching
Paid time off
Wellness resources
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Training & development
Vision insurance

Position Overview

Are you outgoing and customer-focused? As a member of our client experience team, you will be a part of Springfield's #1 community voted insurance agency as well as voted a top employer in the Springfield area! Attention to detail, customer service skills, and a desire to help people would make you an ideal fit. We expect exceptional client experiences that reinforce the growth of our successful agency. This position is many times the first voice and the first face our clients hear and see. Enjoy a stable, full-time Monday-Friday schedule with opportunities to grow, advance and earn additional income through commissions and bonus.

Responsibilities

Be the primary answer on incoming calls and be able to screen & transfer calls appropriately.

Establish customer relationships and follow up with customers, as needed.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Develop leads, identify customer needs, and market appropriate products and services.

Schedule appointments daily / weekly and meet goals & expectations in regard to appointment setting.

Handle escalated customer complaints and issues.

Be extremely diligent in notating accounts and conversations as they occur.

We'll need you to bring

Interest in marketing products and services based on customer needs

Excellent communication skills - written, verbal and listening

Be People-oriented and extremely detail oriented

Proactive in problem solving

Able to learn computer functions

Ability to work in a team environment

There are also commission and bonus opportunities to increase base salary as well! Note that this is 100% in-office.

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Customer Service Representative State Farm Agent Team Member • Springfield, IL, US