Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Grand Rapids, MI, US
Associate Team Leader

Associate Team Leader

H&R Block • Grand Rapids, MI, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It would be even better if you also had :

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What you'll bring to the team :

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your expertise :

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why work for us :

  • At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.
  • Employee Assistance Program with Health Advocate.
  • Wellbeing program, BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    [job_alerts.create_a_job]

    Associate Team Leader • Grand Rapids, MI, US

    [internal_linking.similar_jobs]
    Beauty Team Leader

    Beauty Team Leader

    Target • Grand Rapids, US
    [job_card.full_time]
    Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Tar...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Manager

    Team Manager

    Panera • Grand Rapids, MI, US
    [job_card.full_time]
    Provide Team Manager services in Grand Rapids, Michigan, United States learn more about this role and apply.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Shift Leader

    Shift Leader

    Papa Murphy's • Grand Rapids, MI, US
    [job_card.full_time]
    Our story : Papa Murphy's is different on purpose.Not only because we make our pizzas completely from scratch with fresh ingredients at over 1,300 locations nationwide, but because we do it with swa...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Bilingual Team Lead

    Bilingual Team Lead

    VirtualVocations • Grand Rapids, Michigan, United States
    [job_card.full_time]
    A company is looking for a Bilingual Team Lead - Remote.Key Responsibilities Manage and oversee the fulfillment team's workload and performance targets Facilitate client relationship management ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Lead Team Member

    Lead Team Member

    J and H Family Stores • Byron Center, Michigan, United States, 49315
    [job_card.full_time]
    To obtain payments for goods while maintaining a high level of customer service.Assists the Store Manager with some of the daily operations. In addition to all duties of a Team Member – Levels I and...[show_more]
    [last_updated.last_updated_30]
    Manufacturing Team Lead 3rd shift

    Manufacturing Team Lead 3rd shift

    AtWork Group • Grand Rapids, MI, United States
    [job_card.full_time]
    Duties & Responsibilities Information : - Ensures workstations meet all safety, Requirements by being actively involved with the assessment of all workstations per Quality and guidelines.Reviews all...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Retail Team Leader

    Retail Team Leader

    Gordon Food Service • Grand Rapids, Michigan, USA
    [job_card.full_time]
    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us and we have an amazing story to share. See below for a quick glance of who we are and the impact you ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Lead Footwear

    Team Lead Footwear

    Bass Pro Shops • Grandville, Michigan, USA
    [job_card.full_time]
    Under the supervision of the Group Sales or Department Manager the Team Leader gives daily direction to the associates in one of the departments within the store to include : merchandise presentatio...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Design Team Leader

    Design Team Leader

    VirtualVocations • Grand Rapids, Michigan, United States
    [job_card.full_time]
    A company is looking for a Head of Design.Key Responsibilities Define the design vision, strategy, and operating model for collaboration across the company Lead and coach the design team to elev...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Key Team Leader

    Key Team Leader

    Dunham's Sports • Grand Rapids, MI, US
    [job_card.full_time]
    Join Our Team At Dunhams Sports.Dunhams Sports, one of the largest full-line sporting goods chains in the U.Today we have over 250 stores in over 25 states from Maryland to Montana.We'd like to tal...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team / Crew Leader

    Team / Crew Leader

    Soar Restaurants • Wyoming, Michigan, United States, 49509
    [job_card.full_time]
    This position performs, leads, and supervises basic operational duties to provide quality products and service to guests. Perform, lead, and supervise station duties (fountain & frozen, dresser, fro...[show_more]
    [last_updated.last_updated_30]
    Team Member

    Team Member

    Arby's, LLC • Wyoming, MI, United States
    [job_card.full_time]
    Think about it - you and us? Sounds like it could be a match made in the meat heavens.If you're here for : • Weekly Pay • Shift meal discount and family dining discount • • Flexible Schedule • Best ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Lot Associate

    Lot Associate

    Home Depot (Retail) • Grandville, MI, US
    [job_card.full_time]
    Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associates also are responsible for maintaining a sufficient quantity ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Service Team Leader Plus One

    Service Team Leader Plus One

    Meijer, Inc. • Grand Rapids, MI, United States
    [job_card.full_time]
    Plans, directs and supervises team members in the day to day operations within various departments of the store.Serves as the mentor and coach for all team members. Implements strategies to improve ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Leader

    Team Leader

    Carrols Corporation • Grand Rapids, Michigan, United States, 49548
    [job_card.full_time]
    Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-paced team that serves up the ...[show_more]
    [last_updated.last_updated_30]
    Associate Director, Sales Operations and Analytics

    Associate Director, Sales Operations and Analytics

    Padagis • Wyoming, MI, United States
    [job_card.full_time]
    The Associate Director, Operations and Analytics will oversee the daily operations of naloxone team with a focus on enhancing the customer experience, analytics and distributor management.The posit...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    P / T Retail Store Associate - Grand Rapids Tanger, 6204, Byron Center MI

    P / T Retail Store Associate - Grand Rapids Tanger, 6204, Byron Center MI

    Adidas • Byron Center, MI, US
    [job_card.part_time]
    At Adidas we have been challenging the status quo for over 70 years and we're not done yet.We are calling all Store Associates who don't accept what "was" or what "is," but those who want to create...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Canvassing Team Lead

    Field Canvassing Team Lead

    Leaf Home • Grand Rapids, Michigan, United States, 49503
    [job_card.full_time]
    We turn complex home improvement projects and endless to-dos into achievements.With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-...[show_more]
    [last_updated.last_updated_30]