Automotive Technical Examination AgentVirtualVocations • Elgin, Illinois, United States
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Automotive Technical Examination Agent
VirtualVocations • Elgin, Illinois, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Technical Examination Agent STAR (Hybrid - Must live in the Detroit, MI Area) with automotive experience.
Key Responsibilities :
Answer inbound calls and tickets for technical assistance, creating cases in Cherwell and providing diagnostic direction to dealer technicians
Document all customer contacts and technical cases, ensuring clear documentation throughout the case lifecycle
Provide technical support to internal groups and communicate product issues to Quality, Engineering, and Technical Advisors as needed
Required Qualifications :
High School Graduate (Bachelor's degree preferred)
Automotive Service Excellence Certifications (ASE) preferred
At least 3 years of automotive repair experience
2-3 years of experience with Cummins 6.0L Diesel Engine required
Basic PC software knowledge including Windows and keyboarding skills
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