Admitting Clerk

Admitting Clerk

The schedule for this position is as follows: 4pm-2:30 am. The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

Essential functions include:

• Registering patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.
• Verifying insurance coverage and identifying appropriate plan codes to ensure accurate billing and prompt payment.
• Reviewing and explaining legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
• Counseling self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.
• Securing and logging patient valuables upon admission, ensuring proper tracking and safekeeping.
• Placing identification armbands on patients to support accurate identification and continuity of care throughout their stay.
• Reading physician orders to determine appropriate registration processes and ensuring accurate order entry for ancillary departments.
• Notifying relevant departments or physicians of patient arrivals and following up on delays to ensure timely service.
• Assisting with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.
• Operating a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.
• Maintaining effective communication during emergency codes and supporting the implementation of facility emergency plans as required.
• Performing other duties as assigned.
• Maintaining regular and reliable attendance.
• Complying with all policies and standards.

Qualifications include:

• 0-2 years of admissions, customer service and/or public relations experience required.
• 1-2 years of experience in a healthcare setting preferred.

Knowledge, skills, and abilities include:

• Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and organizational skills to ensure accurate documentation.
• Excellent multitasking abilities to manage a fast-paced environment effectively.