Customer Experience Advocate

A company is looking for an Advocate for Customer Experience.

Key Responsibilities

Build and nurture strategic, trust-based relationships with key stakeholders across customer accounts

Deliver a premium-level customer experience, setting high standards for responsiveness and empathy

Align company capabilities to customer goals while driving adoption, retention, and growth

Required Qualifications

Experience in healthcare or healthcare IT with an understanding of clinical and operational environments

Proven track record in managing high-value customer relationships and supporting complex SaaS implementations

Comfortable leading executive conversations and problem-solving with frontline users

Highly organized, collaborative, adaptable, and proactive

Strong belief in the value of investing in quality software and support