System Specialist

Time Type : Full Time

Position Description Summary :

WMS Subject Matter Expert (SME) is the primary source of knowledge in all areas of WMS configuration, operation and support and is responsible for providing on-site level 1 support.

Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.) :

• Configuring WMS system to meet business processes.
• Serve as the single point of contact and liaison between customer, operations and Contract Logistics IT.
• Provide level 1 support to analyze, troubleshoot and resolve WMS issues where possible; escalate to IT Support when necessary.
• Clearly document details of WMS issues including steps to recreate the issue when escalation is required
• Knowledgeable of IT infrastructure hardware such as RF handhelds, vehicle mount RF, printers, workstations and other IT equipment associated with WMS systems.
• Assist training new hires on WMS
• Participate in cross-functional improvement projects
• Clearly document and communicate system change requests.
• Ensure adherence to WMS best practices per defined standard operating procedures and work instructions.
• Pursue continuous personal and organizational improvements
• Maintain a high level of quality in work performed.
• Maintains a clean and safe work environment
• Follows all SOP and safety guidelines.
• Demonstrate knowledge and understanding of business operations
• Possess excellent inter-personal and communication skills.
• Performs all other duties deemed necessary to support the WMS system and operation.

The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

Working Environment :

Assignment Complexity - Work on problems of moderate scope where analysis of situation or data requires a review of identifiable factors. Exercise judgment within defined procedures and practices to determine appropriate action.

Accountability – Use professional concepts and corporate policies and procedures to solve a variety of problems.

Impact of Decisions – Moderate impact on corporate operations and fiscal health.

Working Relationships – Regularly interact with peers, customers, and management concerning matters of moderately complex scope and discretion. May supervise and provide direction to staff

Scope – Work on problems complex in scope. Normally receive general instructions routine work, detailed instruction on new assignments.

Essential Functions :

Must be able to pass any required background checks and drug and alcohol tests.

Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel) :

Solid interpersonal and analytical skills required. Good organizational and administrative skills required. Good interpersonal communication skills, both oral and written are required. Bachelor’s degree or equivalent strongly preferred. Knowledge of MS Office systems required. Warehouse Management System experience required. Knowledge of warehouse operations best practices. Generally prefer 1-4 years of related experience.