Medical Support Assistant

Job Description

Job Description

Overview

Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Santa Rosa VA Clinic located at 3841 Brickway Blvd, Santa Rosa, CA 95403. Working hours are Mon-Fri, 8 : 00am-4 : 30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

• Acts as the designated scheduler and receptionist, responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230, Outpatient Scheduling and Process and Procedures. Front desk duties which may vary at each location depending on the individual clinic needs
• Adherence to https : / / www.va.gov / vhapublications / ViewPublication.asp?pub_ID=3218
• Answers all phone calls in a timely manner for scheduling requests on a daily, Mon-Fri basis and charts in patient s CPRS chart as required
• Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately
• Works with Lead Scheduler and scheduling / reception team to ensure all schedulers / receptionists are competent and represent the VA in a positive, proactive demeanor
• Participates in quality improvement as requested, in order to ensure that the SF VA Health System is in compliance with all performance measures established by the SFVAHS, Vision 21, VA Central Office, JCAHO, OSHA, SOARS, and Inspector General
• Adheres to the SF VA Health System Policy and Procedural Memorandums and the directives and policies set by JCAHO, OSHA, and Hybrid-Title 38
• Provides quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents

Qualifications

Pay Range :   $16.46 - $28.21 hourly

All candidates must be able to :

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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