Bilingual Customer Care Representative

A company is looking for a Customer Care Representative who is bilingual in Spanish and English.

Key Responsibilities

Handle inbound / outbound calls and digital inquiries across various platforms

Troubleshoot issues and provide clear solutions to students

Meet and exceed KPIs related to efficiency and customer satisfaction

Required Qualifications

Bilingual in English and Spanish; Portuguese is a plus

Experience in a call center environment is required

Experience in a fast-paced, high-volume operational setting is essential

Ability to work flexible shifts, including mornings, evenings, and nights

Strong computer skills, including proficiency in Microsoft Office