Support AnalystHarris Computer • Lancaster, CA, United States
Support Analyst
Harris Computer • Lancaster, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]1+ year(s) of customer service experience in a technical environment or relevant experience. Proven problem-solving abilities. Proven verbal skills and exceptional written skills. Experience in technical documentation. Ability to multi-task effectively. Work well autonomously.
Job Title
Responsibilities :
- Handle support calls or tickets.
- Installing and updating product line applications, integrated 3rd party applications, and operating system and / or database applications.
- Exercise sound professional judgment in investigating technical problems.
- Collects detailed information to categorize requests to establish a method of resolution.
- Documentation of all customer communication through tickets.
Requirements :
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