Patient Coordinator

Overview

: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system. Responsibilities

• Schedules patient appointments, tests and procedures and ensures the coordination of patient care plans across interdisciplinary teams.
• Receives, responds to, and directs patient communications, including phone calls, emails, and other interactions.
• Assesses escalated patient questions and ensures the coordination of care plans.
• Identifies patient needs, answers questions and educates new patients on the process so they can make informed decisions.
• Triage referrals from physicians, both internal and external, in addition to self-referred patients.
• Gathers needed medical information such as records, slides, films, and ancillary tests to assist in the coordination of patient needs.
• Ensures insurance coverage, resolves any issues with coverage, and escalates complicated issues to appropriate financial counselor.
• Acts as a liaison with other care groups such as social work, financial counseling, and nutrition to facilitate the patient intake process.
• Provides detailed patient instructions and education in collaboration with providers and other clinical staff.
• Works with discharge planner to facilitate and align patient needs with resources and / or equipment to meet quality and clinical outcomes.
• Assists in the coordination of seminars and community outreach activities.
• Monitors program performance and coordinates any programmatic development within the team.
• Coordinates treatment planning conferences, logistics, presentations, and associated CME requirements.

Knowledge / Skills / Abilities

Qualifications

Qualifications

Required

Qualifications (Preferred)

Preferred

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

Physical Requirements Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and / or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

Multi-lingual Candidates Welcomed

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