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Operations Supervisor
Operations SupervisorRising Ground, Inc. • New York, NY, US
Operations Supervisor

Operations Supervisor

Rising Ground, Inc. • New York, NY, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

The Operations Supervisor reports to the VP, Operations within the Real Estate and Infrastructure Operations Department and is responsible for planning, coordinating, managing, coordinating, and supervising on the ground support for Rising Ground programs and services as it relates to technology, facilities, fleet, emergency preparedness and purchasing or any other function that enables programs to most effectively deliver support and services to programs and persons served.Job Responsibilities

  • Be the first line to manage and assist with projects within the Real Estate and Infrastructure Operations department, including technology, facilities, fleet, emergency preparedness and purchasing projects, in addition to ongoing operational functions at Rising Ground Borough Hub locations around the city.
  • In addition to the general roles noted above, there is a specific focus on Fleet and Driver operations, along with supporting other travel and logistics operations, managed within the REIO team. Tasks including but not limited to completing site, vehicle or related inspections, developing staff and vendor relationships, educating and guiding program staff on best practices (including serving as the instructor for fleet / driver related trainings), booking travel arrangements for staff, supporting Interoffice and Community Outreach logistics operations among other organization-wide mobility needs, as they arise.
  • Adopt and become expert admin user of new technology platforms currently in implementation within Fleet (GPS / Safety System, Fleet Management) and Purchasing (procurement workflow) teams. Support programmatic staff using the system and participate in further development of new systems to leverage and promote greater efficiency and transparency of operations
  • Coordinate with and develop productive relationships with vendors, consultants, contractors and any other outside entity with which Rising Ground does business; maintain detailed notes, project management reports, as needed, for your assigned program locations
  • Demonstrate excellence in customer service delivery and prioritize thorough, timely and pleasant communication via electronic platforms (email, chat or other tools) at all times
  • All special projects as assigned by VP, Real Estate and Infrastructure and other Operations and Administrative leaders

Operations Coordination and Support

  • Perform inspections of agency programs to ensure program facilities are in safe good condition. Serve as first point of contact for Program Staff reporting facilities deficiencies or repair needs; Document / Track all repair deficiencies using Work Management Tracking System
  • Liaise with and communicate with program staff about technology needs, challenges and required upgrades. Lend support and make oneself available to program leaders and front-line staff to assist with basic technology challenges and report any more complex needs back to MIS team for escalated support; assist with technology upgrade projects or document needs with program leaders.
  • Assist and liaise with fleet team to coordinate agency vehicle issues and driver management; participate and train program leaders and staff on driving best practices, policies, vehicular management and fleet protocols
  • Lend support to purchasing team to assist in processing purchases, coordinating details for complex acquisition needs, and assist in improving and populating agency wide asset management platform to build better compliance on asset lifecycle
  • Participate as member of Safety, Security and Emergency Preparedness Committee, including but not limited to assisting in coordination with planning efforts, implementation of new systems, conducting drills and exercises and guiding / teaching staff best practices to better manage unforeseen incidents or emergencies; obtain necessary certifications to conduct drills or operate life safety equipment
  • Coordinates work with maintenance and custodial staff; contractors and skilled trades, placing service calls as needed.
  • Reconcile invoices or expense reconciliation for vendors and / or suppliers
  • Schedules and ensures completion of preventive maintenance
  • Assist in maintaining organizational key / access systems (facility, vehicle key systems, etc.) and developing / improving systems for tracking issuance of assets and / or access to systems and buildings
  • Manage important compliance documentation in Facility Compliance folders and other web-based tracking repositories; scan and distribute important compliance documentation to Program staff, including fire safety inspections, certificates, vehicle documentation
  • Manages and demonstrates comfort operating within software or web-based tools for facilities work management, fleet / driver operations, procurement, expense / PO platforms, asset management systems and other internal or external web-based tools required for our work.
  • Other duties as assigned

    • Supervisory Responsibility

  • Yes / No

    • Work Environment

  • In office

    • Travel

  • Will be required to travel between Rising Ground sites and offices as necessary

    • Physical Demands

  • Ability to carry up to 10 or 15 pounds

    • Position Type / Expected Hours of Work

  • This is a full-time position, 35 hours per week. Monday through Friday, hours 9 : 00am-5 : 00pm with some variation as needed

    • Required Education and Experience

  • High School Diploma or equivalent is required
  • A bachelor’s degree is preferred
  • The applicant must have a minimum of 3 years relevant experience
  • Valid NYS Driver’s License
  • General vehicle maintenance experience
  • Must be proficient in Microsoft Office Suite, emails and calendaring

    • Equal Employment Opportunity Statement

    It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

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