Self-Pay Representative

A company is looking for a Self Pay Representative to manage patient payment communications and account information.

Key Responsibilities

Make outbound calls to patients regarding outstanding balances and payment options

Educate patients on insurance responsibilities and negotiate financial liabilities

Document accounts accurately in the EMR and establish payment plans within guidelines

Required Qualifications

High School Diploma or GED

Passing score and certificate of required language from an approved vendor

Prior experience in collections, customer service, or call center is preferred

Knowledge of general medical billing and insurance is preferred