Health Navigator

A company is looking for a Health Navigator to join their Member Outreach team.

Key Responsibilities

Conduct educational calls to advise members on benefits and services, complete health needs assessments, and refer to population health programs

Reach out to members with gaps in care, encouraging compliance and assisting with provider and appointment scheduling

Manage system work queues, screening members for eligibility and assigning cases to the clinical team for outreach

Required Qualifications

Associate's Degree in education, communication, health-related field, or equivalent work experience

2 years of experience in a customer service support role

Ability to work independently with minimal supervision

Knowledge of medical terminology

Digital literacy assessment required