Senior Telecom EngineerVirtualVocations • Metairie, Louisiana, United States
Senior Telecom Engineer
VirtualVocations • Metairie, Louisiana, United States
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Senior Telecom Engineer to design and optimize telecom solutions for contact center operations.
Key Responsibilities
Lead the design, deployment, and optimization of Genesys Cloud and Amazon Connect platforms
Build and maintain intelligent IVRs and dynamic call flows that integrate with the smart home ecosystem
Collaborate with engineering and product teams to deliver robust telecom solutions and monitor voice infrastructure
Required Qualifications
High School Diploma or GED required
5+ years of experience in telecom engineering, particularly with cloud-based contact center technologies
Proven expertise in Genesys Cloud and Amazon Connect, including configuration and analytics
Solid understanding of RESTful APIs and proficiency in JavaScript for scripting and automation
Familiarity with VoIP protocols and network diagnostics
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Telecom Engineer • Metairie, Louisiana, United States
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