Guest Services Representative

Job Description

Job Description

The Holiday Inn & Suites Salt Lake City Airport West is looking for a new full time (32-40 hours per week) Front Desk Agent! Shifts are from 3PM to 11PM. Days of the week are flexible. Pay starts at $13.00!

Objective :

Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a wiling, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel.

Principal Roles and Responsibilities :

• Full Uniform and professional appearance at all times
• Responsible for Front Desk Cash at all times during shift
• Go above and beyond to create a great check-in and check-out guest experience
• Complete all tasks on Front Desk Shift Checklists
• Complete all brand required trainings
• Maintain Cleanliness and organization of lobby area at all times
• Maintain Cleanliness and organization of the front desk and back office areas
• Detailed communication throughout all departments
• Any other duties and tasks as assigned by management

Physical Requirements :