A company is looking for a Manager of Customer Onboarding to enhance the customer journey during the onboarding phase.
Key Responsibilities
Audit and overhaul the current onboarding process to create a streamlined and automated system
Lead and coach a team of Onboarding Specialists, fostering a culture of high performance
Collaborate with Sales and Customer Success teams to ensure effective handoffs and long-term customer satisfaction
Required Qualifications
3+ years in a leadership or management role within Onboarding, Implementation, or Customer Success
Proven experience in process optimization and reducing onboarding friction
Strong stakeholder management skills, particularly in navigating conversations with Sales or Product teams
Experience managing implementation or onboarding teams in a fast-paced environment, preferably SaaS
Understanding of the Customer Success philosophy and its impact on client lifetime value
Onboarding Manager • Ontario, California, United States
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