Community Support Specialist

Description

Overview :

As a Customer Support Specialist, you will provide administrative and customer service support to Regional Directors, Community Managers, Boards, homeowners, and vendors, assisting with the daily operations of assigned communities under the direction of the Community Support Services Team Lead.

Compensation : $19 per hour

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Administrative Core Services :

• Prepare and distribute mass communications, including letters, emails, and phone blasts.
• Generate and send unit-level correspondence such as violation notices, chargeback letters, and late-fee notifications.
• Maintain accurate electronic records in Connect, the company’s system of record.
• Assist with the architectural modification application and approval process.
• Update and maintain reports as directed.
• Assist in preparing board packets and materials for annual meetings.
• Configure and distribute key fobs and manage access control requests.
• Post community updates and announcements in Connect.
• Assist with amenity reservations and related scheduling or documentation.

Additional Responsibilities :

Education and Experience :

Knowledge and Skills :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the requirements listed below are representative of knowledge, skill, and / or ability required.

Physical Requirements :

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours may occur, including evenings. Schedule is subject to change based on business needs.

Work Location : Las Vegas, NV

Work Hours :  8am - 5pm

What We Offer :

About us :

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential.  To learn more about our company, culture, and exciting career opportunities v isit our career website.

Disclaimer :

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and / or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.