IT Support AnalystShield Inc • Midland, TX, United States
[error_messages.no_longer_accepting]
IT Support Analyst
Shield Inc • Midland, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Strong knowledge of Windows desktop operating systems. Basic knowledge of Windows server operating systems. Basic knowledge of Mac OS. Basic knowledge of TCP / IP networking and troubleshooting tools Proficiency in using and supporting Microsoft Office. Experience supporting smart phones, tablets and other mobile devices. Experience installing software, patches, and updates on desktops and laptops. Experience in troubleshooting basic network, hardware, software, and printing problems. Experience in replacing hardware on desktops and laptops. Ability and desire to learn new skills. Passion for customer service. Excellent written and oral communication skills. Outstanding diagnostic and problem-solving skills Degree in Computer Science or relevant field preferred. Certifications (CompTIA A+ / Network+, Microsoft Certified IT Professional, CCNA) preferred. 401(k) Health insurance Paid time off Professional development assistance
IT Support Analyst
Department : Managed Services
Employment Type : Full Time
Location : NetAscendant Solutions - Onsite
Description
NetAscendant Solutions, a leading IT services provider in the Permian Basin, is looking for an IT
professional to assist in providing excellent on-site and remote support to its customers. This full-time position offers an excellent chance to learn and grow as an IT professional.
The successful candidate will be a high-performance team-player with strong integrity and excellent interpersonal skills. The candidate should have a thorough knowledge of software, hardware, and networks.
Key Responsibilities
- Provide on-site and remote technical support to clients, ensuring timely resolution of IT issues.
- Diagnose and troubleshoot hardware, software, and network-related problems across desktops, laptops, and mobile devices.
- Install, configure, and maintain operating systems including Windows, Mac OS, and basic Windows Server environments.
- Perform software installations, updates, and security patches according to company and client requirements.
- Support users with Microsoft Office applications, email configurations, and productivity tools.
- Manage and maintain network connectivity by monitoring TCP / IP configurations and troubleshooting network issues.
- Replace or repair computer hardware components such as drives, memory, and peripherals.
- Document support activities, resolutions, and system changes in the company's ticketing or tracking system.
- Coordinate with senior engineers or vendors to escalate unresolved issues efficiently.
- Deliver exceptional customer service by communicating clearly, managing expectations, and ensuring client satisfaction.
- Stay current with evolving technologies, certifications, and IT best practices to continuously improve technical capabilities.
Skills, Knowledge and Expertise
Benefits
[job_alerts.create_a_job]
It Support Analyst • Midland, TX, United States
[internal_linking.related_jobs]
A company is looking for a Customer Support Administrator, EMEA - Temp.Key Responsibilities : Creates and validates sales orders, providing guidance to resolve errors Coordinates internal and ext...[show_more] A company is looking for a Customer Support Specialist I to serve as the first point of contact for customers, providing assistance and troubleshooting support.
Key Responsibilities Respond prompt...[show_more] 
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more] A company is looking for a Customer Support Quality Lead to enhance customer support interactions.Key Responsibilities Establish and improve a QA program for evaluating agent performance across s...[show_more] A company is looking for a Customer and Technical Support Consultant - Bilingual.Key Responsibilities Instruct customers on the use of in-house diagnostic analyzers Coordinate and assist with eq...[show_more] A company is looking for a Technical Customer Care Specialist.Key Responsibilities Provide technical customer support via phone, email, and chat to resolve product issues Maintain expert-level k...[show_more] 
Oil and Gas, 20%+ bonus and stock, fast career growth.This Jobot Job is hosted by : Sheldon Collins.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary...[show_more]
NetAscendant Solutions, a leading IT services provider in the Permian Basin, is looking for an IT.This full-time position offers an excellent chance to learn and grow as an IT professional.The succ...[show_more] We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more] A company is looking for a Customer Support Agent.Key Responsibilities Handle support tickets through an online help desk for player-related questions and issues Identify areas for support artic...[show_more] A company is looking for a Senior Manager, Global Customer Support.Key Responsibilities Manage and mentor a team of support professionals to ensure high-quality customer interactions Oversee sup...[show_more] A company is looking for a Customer Support Representative to manage client and vendor account inquiries and resolve service issues.
Key Responsibilities Respond to incoming service-related issues...[show_more] Customer Support Specialist with Federal / Veterans Affairs Experience.Key Responsibilities Provide Tier 1-Tier 2 support for applications and infrastructure Analyze pipeline logs, detect issues...[show_more] A company is looking for a Customer Service Representative (Remote).Key Responsibilities : Respond to customer support tickets and resolve issues related to existing orders Manage high-volume pho...[show_more] A company is looking for a Customer Support Associate I.Key Responsibilities Manage a steady volume of inbound customer inquiries via phone, live chat, and email Work cross-functionally to resol...[show_more] 
Duration : : 12+ Months - Permanent Hire Possible.The Senior Field Support Specialist provides a combination of project management and technical coordination for infrastructure projects and operatio...[show_more] A company is looking for a Customer Support Engineer who will bridge communication between customers and technical teams.
Key Responsibilities Serve as a primary technical contact for customers, i...[show_more] 
UK / Canada / Europe / Singapore / Dubai / Australia-based • •Investment Banking or Private Equity Experts • • for a research project with a leading foundational model AI lab.
You are a good fit if you : - Have •...[show_more]
Customer Support Administrator
VirtualVocations • Midland, Texas, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Customer Support Specialist
VirtualVocations • Midland, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Remote Investment Analyst – AI Trainer ($50-$60 / hour)
Data Annotation • Midland, Texas
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Customer Support Quality Lead
VirtualVocations • Midland, Texas, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Bilingual Customer Support Consultant
VirtualVocations • Midland, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Technical Customer Support Specialist
VirtualVocations • Midland, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Treasury Analyst
Jobot • Midland, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
IT Support Analyst
Shield • Midland, Texas, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Remote FinTech Product Analyst - AI Trainer ($50-$60 / hour)
Data Annotation • Midland, Texas
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Customer Support Agent
VirtualVocations • Midland, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Customer Support Manager
VirtualVocations • Midland, Texas, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Customer Support Representative
VirtualVocations • Midland, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Customer Support Specialist
VirtualVocations • Midland, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Remote Customer Support Specialist
VirtualVocations • Midland, Texas, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Associate
VirtualVocations • Midland, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
MIDLAND- IT Desktop Support Technician III
Dexian - DISYS • Midland, TX, US
[job_card.permanent]
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Engineer
VirtualVocations • Midland, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Remote Financial Analyst - AI Trainer ($150 per hour)
Mercor • Midland, Texas, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]