Program Manager

Job Description

Job Description

Description :

Under the leadership and direction of the Associate Director, the Program Manager will supervise and direct a team of service delivery staff, volunteers, and interns to help individuals in establishing educational goals, access occupational skill training leading to career pathway and securing employment opportunities that lead to family sustaining wages.

The Program Manager will be responsible for the coordination of services offered to enrolled participants and will help in managing relationships with service providers to improve soft skills, hard skills, employability, and the quality of life for participants. The Program Manager will ensure that direct service staff conducts needs assessments, create Individual Employment Plans (IEP), enter and maintain services and data in the CalJOBS, Salesforce and other internal or external databases. Collaborating with the Learning & Evaluation and the Intake Team will be key in delivering a client focused / centered approach to workforce development. The Program Manager will implement programming that leads to reaching academic goals, short-term credential attainment, work readiness completion, soft & hard skills building, achievement of measurable skills gains, and post-secondary or employment placement for participants. The Program Manager will support the implementation of CRCD’s Integrated Service Delivery Model (ISDM).The Program Manager will work with other department managers, youth advocates and services lead coordinators by providing support and training in developing Individual Employment Plans (IEP) and Individual Service Strategies (ISS) with clients to support their career path, education path, and participant information entered and maintain in CalJobs, Salesforce and other internal / external databases for enrolled clients.

The Program Manager will also coordinate with other department managers to develop systems that will generate the highest level of customer service for enrolled participants. Customer service and engagement oversight is a required function of this position. The Program Manager will monitor systems that produce results for opportunity youth and / or unemployed / underemployed residents in the South LA area. The Program Manager will be responsible for utilizing internal / external systems to monitor and track grant performance, file quality assurance, and participant exits and transitions. Learning and Evaluation (L&E) will work with the Program Manager to make sure all personnel and programs are implementing intake and eligibility processes and tools accurately. The Program Manager will be responsible for sustaining the successful implementation of the Integrated Service Delivery Model (ISDM) within the department and will collaborate with the Learning and Evaluation team to assess for best practices and areas for improvement. The following is a list of current programs, projects or initiatives that the Program Manager will oversee :

1. Angeleno Corps

2. Homeless Youth Corps

3. Other programs as assigned

ESSENTIAL DUTIES AND RESPONSIBILITIES

Participant Recruitment and Onboarding

• Development and maintain department and program presentations for information sessions, community outreach activities, and inter-department outreach.
• Develop and organize enrollment packets with current and updated forms mandated by federal and local government and funders.
• Oversee and monitor agency internal referrals (incoming / outgoing).

Enrollment Processes

Education / Training Coordination

Performance Management

Strategic Planning

Customer Service

Case Management Services

Leadership

Requirements : Qualifications

Requirements and Skills

SALARY

$70,000 - $80,000 annually

CRCD is in the top 10% for excellent benefits for non-profits with an array of benefits available including :

BENEFITS

14 Paid Holidays

On-Demand training memberships to bolster professional development

Dental / Vision / 85% employer-paid & 40% dependent paid Medical Insurance

401k eligibility from day one & up to 3% matching after one year

529 Educational Savings Plan from Principle

Flexible Spending Account (FSA)Short & Long Term Disability

Accident & Hospital Indemnity

Whole life insurance with cash benefits

Identity Theft Protection and Legal Services

Discount pet insurance through ASPCA

Generous work / life balance

All candidates are subject to pass background check conducted by Los Angeles County. CRCD is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the EEO / ADA Coordinator. EEO / ADA Coordinator contact : Veronica Garcia (213) 743-6193