Senior Ecommerce & Operations Manager

Job Description

Job Description

Summary

Trek Bicycle Stores is growing fast, and we're building an ecommerce platform that seamlessly connects our in-store experience with our online customer journey. We're looking for a seasoned ecommerce operator withomni-channel experiencewho understands how digital and retail operations work together to drive revenue and customer satisfaction.

If you enjoy refining systems, improving the customer experience, and producing measurable results, this role will feel like home.

About the Role

This is a hands-on, results-driven position where you'll own the ecommerce channel end to end. You’ll refine the website experience, align digital and store operations, and build the structure that supports scalable growth across a multi-location retail business.

You're not walking into a crisis. You're stepping into adeveloping, high-opportunity ecommerce environmentready for a strong operator to elevate it.

You’ll Be a Great Fit If You Are :

• Experienced inomni-channel ecommerce(buy-online-pickup-in-store, ship-from-store, multi-location inventory, etc.), scaling a business
• Experience scaling an e-commerce company to over $5M+ in revenue
• A hands-on Shopify operator with strong technical instincts
• You think in terms of both growth and cost discipline. You build systems that scale without bloating expenses and you’re constantly hunting for waste to eliminate
• Obsessed with improving systems and removing operational friction
• Driven by clear KPIs and measurable results
• Strong in communication, follow-through, and execution
• Energized by growth and contributing at a high level

Duties

What You’ll Do

What Success Looks Like

Requirements

Proven owner of e-commerce revenue and profit

Omni-channel and operations chops

Data driven and hands on with tools

Customer experience and trust mindset

Cross functional leader who can scale systems

This Role Is Not for You If :

This position requires our Bookkeeper to reside within the Naples / Fort Myers are.

Nice To Haves

Hands-on Shopify Expertise

Strong Technical Competence

Player–Coach Mindset

Operational Discipline

Benefits

Health and happiness are at the core of our business, and that includes yours, too. We're constantly striving to improve our work environment and provide a premium benefit package.

We're proud to offer our full time and part time employees who work 30 hours per week the following benefit package after 60 days of employment :

Medical

Dental

Visions

401k (after 1 year)

AMAZING employee discount on bikes and accessories!

Work Remotely

Flexible work from home options available

About Us

We are Locally Owned and Family Operated since 2006

With 16 locations in Southeast and Southwest Florida, our exceptional team of cycling enthusiasts is here to serve all of your cycling needs. Whether you’re new to the sport or a lifelong cyclist, we’re here for you!

Since 2006, we've provided South Florida's cyclists warm, trustworthy service at our family-owned shops.From our first Trek concept store in Estero to our many locations today, our mission has remained the same : To transform lives, one bike at a time—and promote health, joy, and community while we're at it.

Our mission has helped us rank as one of America’s Best Bike Shops eight years running and become a top 10 Trek dealer in North America.

Join us as we transform lives one bike at a time. We can't wait to see where we go together.