Program Monitor

Job Type

Full-time

Description

The South Bay Workforce Investment Board, Inc. (SBWIB) administers workforce development programs on behalf of the County of Los Angeles, including oversight of the Transitional Subsidized Employment (TSE) and GAIN programs. Under this structure, the Program Monitor serves as a key liaison between worksites, program participants, and LA County representatives to verify proper placement, resolve issues, and support participants in achieving long-term employment outcomes. Through regular site visits, documentation review, and collaboration with partner agencies, the Program Monitor helps ensure the quality, accountability, compliance, and overall effectiveness of SBWIB-administered workforce programs.

Essential Duties and Responsibilities:

Under the direction of the GAIN Programs Director, the Program Monitor is responsible for, but not limited to, the following duties:

Site Visits and Monitoring

• Coordinate and maintain a monthly monitoring schedule by contacting designated worksites.
• Conduct site visits to meet with supervisors, address concerns, and provide necessary documentation or support.
• Conduct routine (daily) worksite walk-throughs to assess cleanliness, safety, & suitability, and submit reports with improvement recommendations and coordinate with the SBWIB Safety Team for follow-up inspections if initial concerns are not resolved.
• Request and review site-specific training manuals and confirm completion of sign-in or acknowledgment forms.
• Review and explain the Supervisor Handbook with worksite supervisors, outlining program goals, policies, procedures, and contractual expectations.
• Prepare detailed monitoring reports and submit them for review and inclusion in the Monthly Management Report.

Database Maintenance

• Audit participant files for completeness, accuracy, and compliance with program guidelines, ensuring all required documentation is collected and signed per current protocols.
• Monitor participant progress using the LA County's electronic database system, ensuring that digital records accurately reflect real-time job placement activity.
• Issue Corrective Action Status Forms to GAIN Services Workers (GSWs) when database discrepancies are identified.
• Maintain and submit a monthly phone log related to the database system activity for program reporting purposes.
• Maintain and update LA County-required directories monthly or as assigned.
• Update codes, components, and provider statuses in the database per instructions from the Los Angeles County GAIN Regional Office; perform updates as needed.

Investigation & Documentation

• Interview participants to:
• Assess their progress, job readiness, and overall engagement in the program;
• identify and address any concerns or barriers related to their GAIN case or current placement;
• confirm understanding of job responsibilities, including workplace expectations and safety procedures;
• evaluate the appropriateness of their assignment and their motivation to transition into unsubsidized employment.
• Act as a liaison between participants, GSWs, and One-Stop/WorkSource Center Case Managers to resolve any issues or complaints reported during interviews or site visits.
• Assist with Workers' Compensation-related calls and distribute claim forms to appropriate parties.
• Receive and document complaints from LA County, subcontracted worksites, participants, and One-Stop/WorkSource Centers; follow up as assigned.
• Investigate complaints by conducting interviews, gathering relevant data, and preparing reports for management review.
• Keep the GAIN Director informed of complaint statuses and provide timely follow-up as directed.
• Maintain and update the centralized complaint log, as assigned.

Other duties

• Provide backup phone and administrative coverage, and perform other related duties as needed.
• Assist in the training of newly hired monitoring staff, if assigned.
• Submit monthly mileage reimbursement requests, if applicable.

Requirements

• Bachelor's degree from an accredited college or university in Business Administration, Public Policy, Public Administration, or a related field.**
• Minimum of three (3) years of experience performing similar functions within a public agency or private organization.**
• Knowledge of workforce development, job training, or social service programs.
• Demonstrated ability to conduct field monitoring, assess compliance, and support participant progress toward employment.
• Self-motivated and capable of working independently while maintaining accountability and responsiveness to program leadership.
• Strong interpersonal and communication skills, with the ability to work collaboratively and maintain professional relationships with diverse stakeholders, including participants, site supervisors, County staff, and program partners.
• Highly organized with excellent time management skills and the ability to multitask in a fast-paced, field-based role.
• Critical thinker with the ability to identify issues, analyze data, and communicate findings effectively in written and verbal formats.
• Proficient in Microsoft Office Suite (especially Word, Excel, and Outlook) and virtual meeting platforms (Zoom, Teams, etc.), with a willingness to learn new tools as needed
• Demonstrated ability to efficiently navigate databases and produce thorough, accurate documentation.
• Reliable transportation, a valid California Driver's License, and active vehicle insurance - this position requires regular travel to various worksites for site visits and monitoring
• Must be able to successfully pass background and reference checks.

**Or an equivalent combination of education, training, and relevant experience sufficient to effectively perform the essential duties of the assigned job (experience may substitute education on a year-for-year basis).

Working Conditions

• Employee may be required to spend the majority of the day walking, standing, sitting at a desk, with some lifting and bending. They must be able to lift up to 20 pounds, climb stairs at sites, and conduct physical walk-throughs as part of site assessments.
• Employee must be able to travel daily to various worksites for site visits and monitoring. May also need to travel to other locations for trainings, conferences and/or meetings within or outside our local area and occasionally statewide in which such travel may last one (1) or more days - if/as necessary.
• Applying for this position connotes an understanding and acceptance of duty in light of potential exposure relating to COVID-19 as you will be required to interface with multiple team members and/or the public. Performing duties of this position may require wearing protective equipment (e.g. mask, gloves, etc.), and following protective measures enforced by the Company, City, County, State and/or Federal Authorities as it relates to current states of emergencies (e.g., pandemics) or the functions of this position. **Note: Measures may change based on level of safety concerns. **

Pay & Benefits

This is a full-time, nonexempt position (40 hours/week), generally with a starting pay range of $24.55 - $29.28 per hour, commensurate with experience. SBWIB, Inc. offers a comprehensive employee benefits package, which includes:

• 75% insurance premium coverage for medical, dental, and vision plans for employee-only
• Sick and vacation time
• 14 Paid holidays
• 401k plan with a superb employer match %
• Voluntary supplemental benefits
• $15,000 Life Insurance policy paid for by the employer
• Eligibility for Public Service Loan Forgiveness (PSLF)*

Employees are eligible to enroll in the company's health benefits package on the first of the month after completing 60 days of employment.

*Subject to current federal requirements and any future changes in law or regulation.

This job description aims to provide essential information about the position's scope and is not exhaustive regarding experience, skills, efforts, duties, responsibilities, or working conditions associated with the role. Management retains the sole right to add, modify, or exclude any essential or non-essential requirement at any time, with or without prior notice. Completion of any job requirement by the employee does not create a contract of employment of any kind.

Salary Description

$24.55 - $29.28 per hour