Clinical Care Coordinator

Job Description

Job Description

Transforming the lives of those affected by severe mental illness

At Amae Health, we are dedicated to helping the 15.4 million Americans living with severe mental illness (SMI) lead stable, meaningful lives, while ending the cycle of repeat hospitalizations. In partnership with some of the nation's top academic medical centers we've pioneered an innovative outpatient care model that combines compassionate, in-person psychiatric care with comprehensive wraparound support. Our integrated care teams — including psychiatrists, therapists, primary care physicians, health coaches, and peer support specialists — work together to treat the whole person via a unique model, addressing physical, mental, and social needs in unison. By caring for every aspect of our patients' well-being, we help them not just survive, but truly thrive.

Amae Health is a Series B venture-backed Public Benefit Corporation dedicated to becoming the nation's center of excellence for individuals living with severe mental illness (SMI). Backed by top-tier venture capital firms and strategic healthcare investors, we collaborate with prestigious health systems including NewYork-Presbyterian and Cedars-Sinai, underscoring our commitment to fundamentally transforming mental health care delivery at scale.

We're Hiring!

Amae Health is looking for a passionate Clinical Care Coordinator to join us in providing exceptional care for complex adult members. This full-time role will be based at our clinic in San Mateo, CA.

The Opportunity :

As a key member of the interdisciplinary clinic team, the Clinical Care Coordinator (CCC) plays an essential role in supporting members' daily experiences and sense of belonging at Amae Health. You'll help create a warm, engaging environment by facilitating group activities, wellness programming that encourage connection and growth. Working closely with our clinicians and staff, you'll share insights and contribute to a collaborative approach to member care. In addition to member engagement, you'll support clinic operations by managing communications, maintaining accurate records, and assisting with daily workflows. This is a hands-on, growth-oriented role, ideal for someone passionate about mental health, eager to learn, and excited to make a meaningful impact in their community.

What You Will Work On :

• Member Engagement & Support - Facilitate groups, arts and crafts, and recreational activities to enhance the member experience at Amae Health. Encourage positive social interactions and engagement in daily programming.
• Clinic & Operational Support - Welcome members to the clinic, manage communications via phone and email, and assist with scheduling and member record updates to support smooth daily operations.
• Team Collaboration - Partner with the interdisciplinary care team, including psychiatrists, therapists, dietitians, and primary care providers, to share observations and support coordinated member care. Participate in team meetings and contribute to discussions about member engagement.
• Member Advocacy & Resource Connection - Identify members' ongoing needs and help connect them with community resources and supports that promote wellness.
• Growth & Development - Contribute to projects that support clinic growth and ongoing member success. Participate in training and supervision to build skills in mental health support, community resources, and member engagement.

About You :

You're a people-person who enjoys creating meaningful connections and helping others feel supported. Organized and proactive, you bring positive energy to member activities and thrive in a collaborative, fast-paced environment. You enjoy being part of a multidisciplinary team and contributing ideas that help members and teammates succeed. Curious and eager to learn, you welcome feedback and are motivated to grow your skills in mental health support and community resources. Most of all, you lead with empathy and keep members at the heart of everything you do. If you're excited to help shape a new clinic and make a lasting impact in your community, we'd love to hear from you!

What You'll have :

What We Provide :

Amae Health is proud to offer a comprehensive benefits package to take care of you now and in the future, focusing on your personal, financial and professional wellness.

Amae Health is committed to fair and equitable compensation practices :

Base pay for this position is $23.50 per hour.

More About Amae :

'Amae', pronounced ' Ah-mai' , is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up, strengthen their will to carry on and even to thrive in life. This mentality applies across our whole company – from the patients we serve to the team we're building.

We're a Public Benefit Corporation (PBC) that provides outpatient psychiatric and primary care health services through value-based care arrangements. Our model's success is predicated upon achieving outcomes for our patients, not on the volume of services provided.

Amae Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.