Salesforce Support Analyst / Contract / Hybrid / Plano, TX (Plano)Motion Recruitment • Plano, TX, US
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Salesforce Support Analyst / Contract / Hybrid / Plano, TX (Plano)
Motion Recruitment • Plano, TX, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.part_time]
[job_card.job_description]Reporting : Generate, review, and distribute reports related to staffing, scheduling, performance, and other WFM metrics. Ticketing : Manage and resolve workforce-related tickets in a timely and organized manner to ensure seamless communication and issue resolution. Real-Time Monitoring : Actively monitor staffing levels, queues, and performance metrics in real time to identify variances and make quick adjustments as needed. Data Entry : Accurately input and maintain workforce-related data in relevant systems to ensure organizational metrics and scheduling are up to date. Reskilling : Collaborate with team leads to facilitate reskilling initiatives, ensuring resources are deployed effectively based on business priorities.
Our client, a leader in financial technology, is hiring for a contract Business Systems Analyst II. This is a hybrid position with 3 days onsite per week in Plano, TX.
50% of the role is focused on supporting Salesforce Reporting, Dashboards, and Analyst Case Queues. 50% of the role is analyzing Salesforce / Operations trends, determining the pain points for reporting / queues to optimize processes.
Required Skills :
- Strong experience with Salesforce Lightning and generating Salesforce reporting
- Experience using Omni Supervisor for monitoring queue's, skillsets
- Exceptional attention to detail to ensure data integrity and accuracy in all tasks
- A strong sense of urgency to address time-sensitive issues and adapt to a fast-paced environment
- Strong analytical and organizational skills with the ability to identify trends, solve problems, and make data-driven decisions
- Effective communication skills to interact with cross-functional teams and convey information clearly.
- Proficiency in WFM tools, spreadsheets, and ticketing systems (prior experience is a plus).
Responsibilities :
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