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Customer Service Representative
Customer Service RepresentativeElectrical Power Source Fresno • Fresno, CA, US
Customer Service Representative

Customer Service Representative

Electrical Power Source Fresno • Fresno, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
  • Answer incoming phone calls from residential and commercial customers, AHJ entities, PG&E / SoCal Edison, while maintaining a high level of customer satisfaction and phone etiquette as the initial point of contact with Apex General Inc and Electrical Power Source
  • Monitor and respond to emails from residential and commercial customers, AHJ entities, PG&E / SoCal Edison regarding project information, pertaining to work orders and service requests, document inquiries, and invoices.
  • Schedule / Coordinate appointments with customers for new service inquiries, sold services, or electrical issues. (Estimates, Diagnostics, Installations, Inspections)
  • Work with service estimators and material coordinators to coordinate and assign all service technicians to service appointments daily
  • Act as a liaison to relay information / updates, file applications, obtain permits and schedule inspections on behalf of customers regarding updates of services and appointments with appropriate electrical service providers (PG&E / SoCal Edison) and AHJ entities.
  • Coordinate and schedule a rotating on call schedule for weekends and holidays for service technicians
  • Answer phone calls when assigned for on-call coverage during after-hours and weekends.
  • Schedule and Dispatch on-call technicians
  • Calculate service costs to invoice customers and issue to appropriate AP dept or residential customer daily.
  • Enter service invoice and job record information in bookkeeping accounting system daily
  • Handle incoming and outgoing mail and deliveries

    • Not Necessary but is a +

    Knowledge of Service Titan

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    Customer Service Representative • Fresno, CA, US

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