Customer Success Representative

Job Description

Job Description

Customer Success Representative

Location : Houston, TX

Employment Type : Full-Time

About the Role

We are looking for a friendly, proactive, and customer-focused Customer Success Representative to support our clients throughout their entire experience with our company. In this role, you will act as the primary point of contact for customers, helping them onboard, answering questions, resolving issues, and ensuring they get the most value from our products or services. This is an excellent opportunity for someone who enjoys building relationships, providing support, and helping customers succeed.

Key Responsibilities

Serve as the main point of contact for customer questions, requests, and ongoing support

Assist customers with onboarding, setup, or service activation

Understand customer needs and guide them through best practices or solutions

Follow up with customers to ensure satisfaction and successful use of services

Troubleshoot issues and escalate to internal teams when necessary

Maintain accurate records of customer interactions, updates, and progress

Provide personalized service by understanding customer goals and challenges

Monitor customer accounts to identify opportunities for improvement or additional support

Collaborate with team members to enhance the customer experience and streamline processes

Qualifications

Strong communication and interpersonal skills

Friendly, patient, and comfortable supporting customers of all backgrounds

Ability to problem-solve and manage multiple requests at once

Basic computer literacy, including navigating systems or CRMs

Experience in customer success, customer service, sales support, or account management is helpful but not required

Highly organized, reliable, and detail-oriented

Ability to maintain a positive attitude in busy or challenging situations

What We Offer

Competitive pay with performance bonuses

Hands-on training and ongoing coaching

Opportunities to grow into senior customer success or account manager roles

Supportive and collaborative team environment

Ideal Candidate

The ideal candidate is someone who genuinely enjoys helping people and wants to build strong, long-term relationships with customers. You’ll thrive here if you’re proactive, resourceful, patient, and committed to delivering an excellent customer experience from start to finish