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Service Advisor
Service AdvisorMastria Hyundai of Plymouth • Plymouth, MA, US
Service Advisor

Service Advisor

Mastria Hyundai of Plymouth • Plymouth, MA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

About Us : At Mastria Automotive, family values are at the heart of everything we do. We're more than just a workplace; we're a family. We embrace unwavering core values that prioritize the customer experience, family-oriented culture, and professional growth. As a forward-thinking and tech-savvy automotive group, we're looking for Service Advisors to join our family and embark on a fulfilling career path while upholding our core values. As a Service Advisor, you'll play a crucial role in shaping the future of automotive service while upholding our core values.

Our Core Values :

  • Dedication – We are punctual, ready, and focused on our tasks.
  • Intelligent – We embrace change and make informed decisions.
  • Resourceful – We creatively solve problems and make practical decisions.
  • Customer-Focused – We prioritize meeting or exceeding customer expectations.
  • Professional – We maintain professionalism and separate personal issues from our work.
  • Ethical – We conduct ourselves with honesty, integrity, and responsibility.

Why Join Mastria Auto Group?

  • Competitive Compensation – Earn a rewarding salary with the option for same-day pay.
  • Supportive Work Environment – Be part of a welcoming team atmosphere where collaboration and teamwork are valued.
  • Paid Vacation & Holidays – Take the personal time you deserve.
  • Comprehensive Health Benefits – Medical and dental insurance options to keep you and your family healthy.
  • 401(k) Retirement Plan – Secure your future with employer matching contributions.
  • Free Life Insurance ($50,000 Benefit) – Peace of mind for you and your family, fully provided by Mastria.
  • Employee Vehicle Purchase Program – Access exclusive discounts on vehicle purchases.
  • Professional Growth – Ongoing training, development programs, and clear opportunities for advancement within our growing company.
  • Collaborative Team Environment – Be part of a supportive team that values and recognizes your contributions.
  • Paid Volunteer Day – Receive a paid day off to support the charity of your choice, reflecting our dedication to community service and our role as co-sponsors of employee-driven charitable initiatives.

    • Responsibilities :

  • Schedule service appointments and gather customer and vehicle data, leveraging our modern digital systems.
  • Welcome customers warmly and promptly, showcasing our tech-savvy approach.
  • Document vehicle issues accurately and digitally on repair orders.
  • Use cutting-edge technology to access service history and recommend additional needed services.
  • Advise customers on car care using the latest manufacturer recommendations.
  • Explain completed work and all charges using digital platforms for transparency.
  • Review repair orders electronically, ensuring work is completed and authorizations are noted.
  • Close repair orders efficiently, thanks to our streamlined digital processes.
  • Embrace a culture of continuous improvement and innovation.

    • Qualifications :

  • Outgoing and friendly personality
  • Excellent customer service skills
  • Self-motivated and eager to learn in a tech-driven environment
  • Strong communication skills
  • High energy and enthusiasm for modern automotive service
  • VW or Audi experience preferred, but not required

    • Join our Mastria Auto Group family, where our core values of ethics, professionalism, customer focus, intelligence, dedication, and resourcefulness define our culture. Be a part of the future of automotive service by applying now. Start an enriching career journey with us and uphold our unwavering commitment to family, growth, and excellence!

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    Service Advisor • Plymouth, MA, US

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