Field Support Engineer

Field Support Engineer

Desired Traits : Dynamic, Situational Adaptability, Quality Decision Making, Resourcefulness

What is an IT Operations Field Support Engineer? The Field Support Engineer is responsible for partnering with the operations team to deliver and support data driven network solutions. This position will support site network design standards and successfully deliver operations initiatives and the development of technical requirements for edge networking. Previous roles in an IT Operations position delivering on a broad list of enterprise solutions and initiatives is a plus. Ability to execute a comprehensive strategy with good communication, and proven success balancing project management, and business analysis is critical. Equally important to success is the ability to build relationships across the organization and to seek ways to support organizational operational objectives.

In this role, you will :

• Provide support and be a technical escalation point for user support requests
• Support, maintain and troubleshoot devices, systems, hardware, and software
• Perform repairs and data restorations
• Maintain network solutions at branch offices and field sites
• Configure and install various network and SCADA devices and services
• Monitor network and perform updates, configurations, and patching
• Vendor management of 3rd party services and relationships
• Provide technical support or training for systems, networks, and tools
• Maintenance of IT Support Systems and Tools
• Ensure safety protocols, security compliance, and best practice are followed
• Develop technical artifacts and data management policies and procedures
• Collaborate with other professionals to maintain standards and functionality
• Perform other reasonable tasks as assigned by management in support of operational goals and objectives.

Required and Preferred Abilities :

Work Environment and Physical Demands :

Education and / or Experience :

We pride ourselves in maintaining a safe and healthy environment for all employees. To gain employment, candidate will need to pass a hair follicle drug test and a background check once offer of employment has been accepted.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.