Branch Manager

Job Description

Job Description

Company

Headquartered in New York with another 7 offices in the United States and dedicated partners strategically located throughout the world, Laufer Group International has the expertise, resources, and market knowledge to provide customers with true global logistics solutions. Laufer has an established logistics and service solution that provides customers with improved shipping flexibility, enhanced operational control, and exceptional customer service. Each customer has access to a customized logistics platform providing air freight and ocean services, logistics, customs brokerage, and purchase order and export management.

Laufer is a different type of logistics company. We strive to make our industry more progressive. We challenge conventional ways of doing business by developing innovative and customized supply chain solutions. We help our customers​ break away from yesterday's business model to succeed in today's world.

Operational Responsibilities (and other duties as may be assigned)

Direct all operational aspects including distribution operations, customer service, human resources, administration and sales

Develop forecasts, financial objectives and business plans

Manage budget and allocate funds appropriately

Has direct, but not exclusive responsibility for operational personnel hiring, promotions, reviews, termination and disciplinary actions

Collaborates with upper management and staff to provide a healthy, challenging and positive work environment allowing for individual growth, achievement and accomplishment consistent with the company's objectives

Bring out the best of branch’s personnel by providing training, coaching, development and motivation

Adhere to high ethical standards, and comply with all regulations / applicable laws

Develops and maintains positive relationships internally across all departments and functional areas, as well as externally with customers and key suppliers

Ensures communications with foreign and domestic offices, Sales, department managers, upper management, and / or clients regarding quality service and related issues that affect our ability to meet the client's requirements

Coordinates the operations for all departments, monitoring work flows and management of resources to ensure and verify timely and accurate operational processes

Ensures quality system goals are consistently in focus and energies are directed to their achievement

Collaborates with Sales and Operations teams to maximize the company's presence with the mutual goals of retaining all existing business and gaining significant new business

Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities

Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs

Address customer and employee satisfaction issues promptly

Business Development Responsibilities

Daily coaching and management of sales activity (prospecting, Insightly activity, sales pipeline management, weekly sales meetings, budget creation, etc.) as outlined in the Laufer Sales Management Playbook page

Assess local market conditions and identify current and prospective sales opportunities

Network to improve the presence and reputation of the branch and company

Stay abreast of competing markets and provide reports on market movement and penetration

Directly manage an assigned territory together with branch sales team and demonstrate extensive knowledge of potential customers and competitors in this area

Timely data entry in our Customer Relationship Management tool

Daily management of sales people activity, call volume / schedule, prospecting and results

Participate in the creation of value-added solutions for customer’s logistics needs, including supporting diagrams and cost-benefit calculations

Support the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork

When needed, support AR (accounts receivable) collection

Attend training & development sessions to continue developing selling skills and updating product and service knowledge

Working knowledge of industry trends and forecasts

Qualifications

Proven branch management experience

Sufficient knowledge of modern management techniques and best practices

Ability to meet sales targets and production goals

Familiarity with industry’s rules and regulations

Excellent organizational skills

Results driven and customer focused

Leadership and human resources management skills

High awareness of appropriate workplace etiquette and protocols

People

Allocate workloads within team to ensure smooth operations during peak activity

Coach, mentor, motivate and educate colleagues

Deliver training and onboarding for new hires per the company requirement standards

Constantly communicate department goals and expectations with team to ensure buy-in and accountability

Constantly looking to recruit new talent for all branch positions

Systems

Be open to implementing new system changes and enhancements with your team

Participate and contribute to system / process improvements

Set the tone of this environment within your team

Culture

Proactively promote the company’s brand standards and cultural expectations

Benefits

Medical, Dental, and Vision Benefits with company cost-sharing

Health Savings Account medical benefit option with a company contribution to the health savings account

No cost Medical Bridge Program to assist with costs that may be attributable to the plan deductible

Medical and Dependent Care Flexible Spending Accounts

No cost Short-term disability, Long-term disability, Life, and AD&D insurance

401(k) Retirement Plan with a generous company match

Paid Time Off (over 4 weeks of PTO by year 5 with Laufer)

No cost Employee Assistance Plan to assist with emotional well-being, family and relationships, legal and financial matters, and more

Employee Recognition Program

Giveback Program – each employee is given $500 / year to donate to a charity (Laufer has donated over $1 million!!!)

Commuter Benefits for employees traveling to and from the NYC office

Salary range : $140,000 - $160,000, depending on experience.

INDHP

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