Role Overview
We are seeking an experienced Amazon Connect Engineer to design implement and optimize cloud-based contact center solutions using Amazon Connect and related AWS services. The ideal candidate will have a deep understanding of contact center technologies strong AWS expertise and proven experience in delivering scalable secure and high-performing solutions.
Key Responsibilities
Design & Implement Amazon Connect solutions tailored to business requirements.
Build and customize contact flows routing logic and Lambda functions.
Develop APIs and leverage AWS services (Lambda DynamoDB S3 CloudWatch Lex Polly) for advanced functionality.
Monitor system performance troubleshoot issues and implement best practices for scalability and reliability.
Ensure solutions adhere to security standards and compliance requirements (e.g. PCI GDPR).
Required Skills & Qualifications
7 years in cloud-based contact center engineering with at least 3 years focused on Amazon Connect .
Strong knowledge of AWS services : Lambda DynamoDB S3 CloudWatch Lex Polly API Gateway.
Hands-on experience with CRM integration (Salesforce Dynamics etc.).
Preferred Qualifications
Employment Type : Full Time
Experience : years
Vacancy : 1
Amazon Connect • Dallas, Iowa, USA