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Senior Customer Support Engineer (India-Based Candidates Only)
Senior Customer Support Engineer (India-Based Candidates Only)Qdrant • New York, United States
Senior Customer Support Engineer (India-Based Candidates Only)

Senior Customer Support Engineer (India-Based Candidates Only)

Qdrant • New York, United States
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Location: India (Applications from outside India will be automatically discarded)
Type: Full-Time – Remote

Qdrant is an Open-Source Vector Database: https://github.com/qdrant/qdrant

We help businesses harness modern AI technologies by providing state-of-the-art neural search capabilities at scale. Our flagship product is the open-source Qdrant vector database, and we also offer a managed cloud solution for enterprise use.

We’re looking for a hands-on Customer Support Engineer who is eager to work closely with customers and solve complex technical issues. This is a high-impact opportunity for someone who leads by example and is excited to help shape the future of a growing support function in a fast-paced AI infrastructure startup.

Tasks

  • Provide direct technical support to our customers, addressing issues related to our vector database and SaaS platform.
  • Investigate and troubleshoot complex issues involving infrastructure, cloud, and database layers.
  • Collaborate with engineering and platform teams to resolve customer problems and influence product improvements.
  • Build and improve internal tooling for support workflows and observability.
  • Participate in the on-call rotation to ensure timely response to critical issues.
  • Create and maintain clear, useful internal and customer-facing documentation.
  • Lead by example through excellent technical work, initiative, and collaboration with stakeholders.

Requirements

Must Have:

  • Strong experience in a customer-facing support or infrastructure role.
  • Proficiency in Python or similar language
  • Good understanding of Kubernetes and managing workloads.
  • Experience with cloud environments (AWS, GCP, or Azure).
  • Excellent communication and collaboration skills across technical and non-technical audiences.
  • Familiarity with vector databases or similar search technologies.
  • A proactive, problem-solving mindset and willingness to take ownership.
  • Based in the EMEA region (mandatory).

Nice to Have:

  • Experience troubleshooting complex issues with customer production deployments.
  • Experience with observability tools and automating support workflows.
  • Understanding of DevOps tools and practices.

Benefits

  • A remote-first, international team working on cutting-edge AI infrastructure.
  • A competitive salary with additional perks.
  • Flexible working hours and async-friendly culture.
  • Regular team offsites and virtual events.
  • Hardware budget – choose your own setup.

Recruiting Agencies and Headhunters, please only via 𝙝𝙞𝙧𝙚𝙗𝙪𝙛𝙛𝙚𝙧.𝙘𝙤𝙢?ref=qdrant



Qdrant is powering the next generation of AI applications with advanced, high-performant vector similarity search technology. Our flagship product is the leading open-source Vector Search Engine. https://github.com/qdrant/qdrant

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Senior Customer Support Engineer (India-Based Candidates Only) • New York, United States

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