Support Engineer

Overview

Beyondsoft Consulting, Inc., is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. Our services include end-to-end support for cloud, digital, data analytics, multi-language translation, and testing.

WHO WE ARE :

Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to .

POSITION SUMMARY :
Our Redmond-based client is looking for a Support Engineer for a Remote based position.

Responsibilities

• Acts as a secondary response for technical support.
• Provides complex products, including escalated issues, mainly to end users, along with developers and corporate customers.
• Provides support via telephone, written correspondence, and electronic media.
• Works independently with limited supervision. May provide technical training, coaching and mentoring to other engineers.
• May act as substantial technical resource in certain product areas.

Qualifications

• Must have 2-3 years of work experience.
• Must have Solid understanding of standard computer science concepts.
• Must Knowledge of personal computers, relevant operating systems, applications, and/or languages, architecture, and networking.
• Must have Solid understanding of technical support issues.
• Should have Sufficient technical depth to communicate with development and other internal organizations at a peer level.
• Should have Strong communication, problem solving, and technical writing skills; excellent customer service and support skills.

Preferred Qualification

• Programming and debugging skills
• Should have Associate degree in a technical field preferred, or an equivalent combination of education and experience required.
• Expertise in Microsoft SharePoint and Active Directory required; SQL Server and IIS are a plus.

WHAT WE HAVE TO OFFER :
Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.

• A competitive pay range of $30/hr-$34/hr (depending on experience).
• 15 days per year of Paid Time Off (PTO).
• 9 paid holidays per year (which includes 1 personal floating holiday).
• 401(k) retirement plan with company match.
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.

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