Manager

Manager

The Manager provides leadership and direction to the theater and restaurant crew operations to ensure that all team members are guest-focused, team-focused, and contributing to enhancing the overall Emagine guest experience.

Essential duties and responsibilities include:

• Greeting and educating guests about concession items, movies, rating systems, and theater directions.
• Managing and overseeing employees in crew operations ensuring outstanding customer service.
• Responding to guest comments and empowering other employees to maintain high guest satisfaction.
• Managing day-to-day operations of the theater to maintain efficiency and profitability standards.
• Managing the closing process, including balancing drawers and verifying nightly deposits.
• Overseeing and deploying the scheduling of crew members to ensure appropriate staffing levels.
• Managing monitoring of employee breaks and other minor restrictions per State Law.
• Aiding in the management of the human resource function, including recruitment, selection, orientation, training, scheduling, and performance management.
• Ensuring proper security procedures are in place to protect employees, guests, and company assets.
• Controlling costs by reviewing portion control and quantities of preparation, minimizing waste, and ensuring high quality of preparation.
• Preparing and completing action plans, implementing production, productivity, quality, and customer-service standards.
• Meeting financial objectives by forecasting requirements, preparing an annual budget, and scheduling expenditures.
• Collaborating in menu planning by consulting with chefs to ensure items are well executed for all guests.
• Estimating food costs and profits and adjusting menus accordingly.
• Enforcing safety, sanitary practices, and maintenance to ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances; all health inspections meet required state standards.

Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, the individual must demonstrate the following competencies:

• Communications: Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Leadership: Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Business Acumen: Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Qualifications:

• A two-year degree in Hospitality Management; two to three years of management experience in a theater or restaurant environment.
• Strong Microsoft Office skills.

Physical demands include standing, walking, using hands to finger, handle, or feel; reaching with hands and arms; talking or hearing; stooping, kneeling, crouching, or crawling; tasting or smelling; sitting; climbing or balancing; lifting and/or moving up to 50 pounds; and close, distance vision, and ability to adjust focus.

Work hours could be 50 plus hours a week. The noise level in the work environment is usually moderately loud.