Risk & Quality Specialist - Tucson or Phoenix - Hybrid / Remote (FT, Days)

Overview

This position is open to candidates living in the Phoenix or Tucson metro.

We’re not just behavioral health people—we’re crisis people.  Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.   Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.   Our values shape our decisions, define our culture, and foster continuous learning and growth.   We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.  We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Responsibilities

What You'll Do :

The  Risk & Quality Specialist works in collaboration to coordinate, administer and oversee the onsite quality and risk management programs. This role will manage, analyze and interpret both risks and performance data to drive key performance measures (KPMs), provides risk and quality education, and comply with Joint Commission standards and other regulatory agencies, with the goal of enhancing and promoting recipient safety, quality of care and minimizing losses to the organization.

Acts as the Quality Improvement and Risk Management subject matter expert at the site(s), and within committees and associated workgroups.

Serves as a point of contact for investigation, resolution, and response of internal recipient and external (i.e., Health plan) complaints. In addition, may coordinate with the Director of Licensing and Accreditation on responses to complaints received from the Joint Commission or other Regulatory agencies.

Works with the site-based staff and facilities to ensure all incidents are documented and reported as required to external regulatory bodies.

Leads initiatives, in collaboration with site leadership and national Quality leadership, that support improvement of organizational processes for clinical care delivery, business operations and administration.

Works in conjunction with all necessary individuals and departments in the investigation of potential or actual events concerns, including the auditing of seclusion and restraint footage when necessary. Coordinates and participates in root cause analysis investigations as appropriate.

Exercises discretion and independent judgement on identifying opportunities for improvement and driving performance outcomes, this includes identifying opportunities to prevent, reduce, and control loss to the organization, its patients, visitors, and employees. Coordinates with leadership to develop strategies, implement practices, and assists with the creation policy to address the identified areas of improvement.

Coordinates, tracks, and monitors performance and process improvement outcomes, as well as data tracking and trending analysis.

Completes and documents facility inspections every 6 months, or as needed, to identify areas of risk and / or improvement to ensure compliance with regulatory / accreditation standard.

Coordinates with the appropriate departments regarding site visits or audit requests from state Health regulatory agencies or accrediting bodies.

Communication with state regulators, when needed, to inquire about state-specific requirements.

Assist with creating policies to reflect company vision and mission under direction and in collaboration with department leadership.

Stays abreast of the latest developments, advancements, and trends in the field.

Performs all other duties as assigned.

• MUST live near Phoenix or Tucson, AZ as travel is required between the two facilities.

After training, this position will be hybrid with one day per week as remote. Candidates must reside near Phoenix or Tucson, AZ.

This position is expected to have one day per week travel to either Phoenix or Tucson depending on your Arizona residential location.

This position is open to candidates living in the Phoenix or Tucson metro.

Qualifications

What You'll Bring :

It would be nice if you had :

What We Offer : Full-time only :

All employees (Pool, Part-time and Full-time) :

After training, this position will be hybrid with one day per week as remote. Candidates must reside near Phoenix or Tucson, AZ.

This position is expected to have one day per week travel to either Phoenix or Tucson depending on your Arizona residential location.

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EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.