Housing Support Specialist (Region III)

Job Description

Job Description

Who is CATCH?

Every Family. Every Person. A Home. A deep belief that everyone deserves stable and permanent housing is at the core of our culture. We end homelessness for families in Idaho’s Treasure Valley by inspiring stable housing, financial independence, and resilience. Each year, we co-create a new story for over 220 people, using a Housing First philosophy. In 2024, we housed 226 households experiencing homelessness.

It is the policy of CATCH to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hairstyle / texture), color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. CATCH prohibits any such discrimination or harassment.

CATCH is committed to valuing differing experiences and encourages individuals with personal experiences to apply. Your lived experience can be regarded as equally important as professional work experience in our organization. A “lived expert” is someone who has direct, personal experience with the issues our organization addresses, such as overcoming challenges related to mental health, addiction, experiencing homelessness, or the carceral system. This valuable insight comes from first hand involvement rather than formal training, and it brings a unique and important perspective to our work.

The Opportunity

The Housing Support Specialist serves those experiencing literal homelessness in Region III (office based in Nampa, ID). The Housing Support Specialist works with individuals and families experiencing homelessness by performing housing assessments, as well as working with complex cases on a short-term basis,and de-escalating highly emotional situations. This position reports to the Region III Access Point Director.

ResponsibilitiesDirect Client Engagement – 45% of Time

• Demonstrates sensitivity, empathy regarding human service issues and projects a nonjudgmental attitude towards those requiring assistance.
• Interview participants and determine program / resources eligibility.
• Operate the Region III Housing Crisis Hotline by answering and returning calls, offering resources, and de-escalating situations as necessary.
• Assist clients with complex cases on a very short-term basis to manage their housing crisis, conduct Housing Assessments (over the phone and in person) with participants, and make referrals to community partners or resources.
• Maintains client confidentiality and protects client personal information at all times.
• Meets and greets clients, staff, agency stakeholders and the general public in a professional manner.
• When funding is available, support the Access Point Director in collecting necessary documentation for the Linda Fund, maintaining client files, and conducting housing inspections of potential units.

Documentation & Data Entry – 25% of Time

Administration and Collaboration – 20% of Time

Program Knowledge – 10%

Qualifications (Preferred Skills and Experience)

What We Are Offering