Director, Business Development - Fay Servicing

Director, Business Development - Fay Servicing

Founded in 2008, The Fay Group is a diversified real estate services company offering a complete range of home ownership products and services to include mortgage servicing, property renovations, property management, realty, business purpose lending, and insurance to homeowners, investors, and clients nationwide. We consider the people behind those mortgages, and work hard to give them the best opportunity to stay in their homes by providing solutions to navigate the challenges of homeownership while working toward their long-term financial goals.

Join Us on Our Journey

We are currently looking for a Director, Business Development to join our team.

Reporting to Chief Strategy Officer, this position is responsible for building and maintaining a national network of residential and commercial mortgage loan servicing clients, including private equity funds, REITs, banks and insurance companies for Fay Servicing and its affiliates. This role involves cultivating industry relationships, gaining a deep understanding of client needs, negotiating service agreements and driving long-term growth.

This position plays a critical role in expanding the company's market presence and revenue through strategic relationship management and targeted business development initiatives. This position partners closely with clients and internal operations teams to ensure high levels of satisfaction and long-term partnerships. Success in this role requires a proactive, results-driven leader with strong industry insight and a collaborative mindset.

Qualifications include :

• Bachelor's degree in Business, Marketing, Finance, or related; Master's Degree in related field preferred
• 7+ years' experience in business development or sales within mortgage servicing, financial services, or related field
• Proven success in developing and managing high-value client relationships
• Strong understanding of residential and commercial mortgage servicing operations demonstrated through practical work experience
• Proficiency in CRM platforms (e.g., Salesforce, HubSpot)
• Strong skills and experience in MS Word, Excel, and PowerPoint
• Strong verbal and written communication skills
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
• Collaborative and consultative work style; high team-orientation
• Effective management skills to include talent selection, training, coaching, and performance management
• Demonstrated ability to foster an environment of positive engagement and trust
• Open to change; agile; high learning agility
• Strong analytical skills coupled with sound judgement
• Strong problem-solving abilities
• Ability to analyze and interpret data to identify opportunities and propose solutions
• Demonstrated ability to establish credibility for recognizing and supporting the organization's culture, values, and priorities
• Strong project management skills
• Strong attention to detail; strong quality and compliance orientation
• Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management
• Self-directed; ability to proactively ask questions and surface issues / concerns
• Professional maturity, integrity, and the ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude

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Featured Benefits

Compensation

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov / E-Verify.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.