Customer Service Representative

Purpose of the position :

Assists laboratory staff in routine and non-routine activities pertaining to laboratory specimen preparation and reporting of results. Work will be highly self-directed and the person in this position may have responsibilities such as client / patient communications and problem-solving related to compliance and specimen integrity.

Job Responsibilities :

Primary responsibilities include the following, but are not limited to :

• Receive laboratory specimens electronically and submit them to the laboratory for testing.
• Data entry into the computer system manually or electronically, with no errors in a timely manner.
• Attend calls in a polite and efficient manner.
• Demonstrates the ability to perform a patient admission into the computer system.

JOB QUALIFICATIONS :

High School Diploma or Equivalent

Must be able to meet department physical requirements.

Must be able to work in a noisy, chemical hazard and biohazardous environment, practicing good safety habits.

Must have good verbal and written skills with customers and co-workers.

Must have the ability to reflect good judgment when determining what action to take when resolving problems.

Must be able to work well in a stressful environment, under pressure, while maintaining production and quality standards.

SPECIFIC JOB INFORMATION :

PRN position; Hours will vary Monday-Friday; Sat / Sun 3PM-7 : 30PM