Sr. Technical Communication Developer

What You'll Do

We're looking for a person that has an Engineering mindset but will act as a liaison for our Composition as a Service team (CaaS). The Sr. Tech Communication Developer serves as the primary bridge between internal business teams and external third-party vendor responsible for implementing and maintaining solutions in Open Text Exstream, Adobe Experience Manager (AEM), Adobe Sign, and Experience Studio. Although this role has technical components, it is not a coding role. In this role, you will be responsible for translating business requirements, platform changes, and enhancement needs into clear, actionable communication to ensure accurate, timely delivery by the vendor.

Responsibilities :

Communication & Coordination

Act as the main point of contact between internal teams and the third-party vendor for all communication related to Exstream, AEM, Experience Studio and Salesforce changes.

Translate business requirements into clear technical explanations the vendor can act on. Interpret vendor questions or requirements and communicate them back to business stakeholders in understandable terms.

Facilitate meetings, discussions, and reviews related to digital communication tools and workflows.

Change Management

Monitor updates, releases, and changes in Exstream, AEM, and SalesForce and communicate impacts to internal teams.

Coordinate intake of change requests and ensure they are documented, prioritized, and delivered to the vendor.

Review vendor deliverables to ensure requirements were understood and met before internal approval.

Identify and pursue opportunities to improve systems, processes, and services

Documentation

Create and maintain documentation including business requirements, user stories, process workflows, and communication briefs.

Maintain an accurate record of changes, decisions, and project status.

Quality Assurance & Validation

Participate in UAT (User Acceptance Testing) planning and execution by validating that vendor implementations meet business needs.

Assist teams in identifying issues and ensure they're communicated clearly and resolved promptly.

Assist with creating metrics and monitoring trends to suggest service improvements and business development opportunities

Stakeholder Engagement

Build strong working relationships with internal business units, IT partners, compliance, and vendor teams.

Educate stakeholders on timelines, constraints, and processes related to communication platform changes.

Who You Are

Bachelor's degree or 5+ years of relevant professional experience

Hands-on experience with Exstream, Salesforce (API / EDF integrations), Elixir, or similar enterprise communication platforms

Prior involvement in vendor transitions or enterprise platform migrations

Experience with project work and facilitating cross-functional collaboration

Excellent communicator

Experience managing 3rd party vendors

Strong interpersonal skills

Organized and adept at managing multiple priorities while maintaining a solutions-oriented approach.

Strategic and changed minded

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and / or skill level and will be finalized at the time of offer.

Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$70000 - $109200 / year

Time Off Program

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don't accrue a bank of time off under FTO and there is no set number of days provided.

Pension Eligible

Yes

Work Environments

This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, Raleigh, NC, or Charlotte, NC). You'll work with your leader to figure out which option may align best based on several factors.

Work Authorization / Sponsorship

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO : F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers (https : / / www.uscis.gov / working-in-the-united-states / temporary-nonimmigrant-workers) and Green Card for Employment-Based Immigrants (https : / / www.uscis.gov / green-card / green-card-eligibility / green-card-for-employment-based-immigrants)

Investment Code of Ethics

For Principal Asset Management positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we're imagining a more purpose-led future for financial services - and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers : with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site (https : / / www.principal.com / about-us / careers) to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.

Original Posting Date

1 / 29 / 2026

Most Recently Posted Date

2 / 18 / 2026

LinkedIn Remote Hashtag

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