Customer Onboarding Manager

A company is looking for a Customer Onboarding Manager to lead high-impact implementations of its revenue management platform.

Key Responsibilities

Own and lead end-to-end onboarding for new customers, ensuring a smooth launch

Drive technical and operational readiness, guiding customers through data validation and platform setup

Design and refine scalable onboarding processes, templates, and documentation

Required Qualifications

6+ years in SaaS onboarding, customer success, or technical project management

Multifamily industry experience strongly preferred, especially in revenue management

Demonstrated success in building or improving onboarding processes

Strong technical aptitude and ability to diagnose data / configuration issues

Bachelor's degree or equivalent professional experience