Primary Skills : Service Design Expert, Mid-Market Knowledge Expert, Customer Success Proficiency Advanced, Salesforce Mastery Expert, Systems Thinking Intermediate.
Location : San Diego, CA (Hybrid)
Contract : W2
Duration : 6 months
Pay Range : $95 - $100 Per Hour
JOB SUMMARY :
We are seeking a Senior Staff Designer to redefine our service design strategy, driving significant improvements in customer health monitoring, proactive service guidance, and retention / renewal services. The ideal candidate will utilize deep insights from customer research, stakeholder interviews, and data analytics to craft a visionary, future-state customer success journey. Through collaboration with senior leadership and multidisciplinary teams, this role will establish service design principles, strategize investment decisions, and ensure a cohesive, customer-centered vision across the organization.
JOB REQUIREMENTS :
Must have Skills
Industry Experience :
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
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Uxui Designer • San Diego, California, United States